Automotive Service Advisor — Competitive Pay & Incentives

University of Fort Hare; Stellenbosch; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Incentive scheme

Job summary

University of Fort Hare in Stellenbosch region seeks a Service Advisor with a minimum of 2 years in a service or sales-oriented role in an automotive dealership. You will greet customers, assess service needs, prepare estimates, and explain repairs in accessible terms while keeping clients updated on progress and pricing.

Role requires teamwork, accuracy in documentation, and a proactive approach to customer satisfaction, with a competitive salary and standard benefits on offer.

Qualifications

• Minimum 2 years in a service or sales-oriented role in an automotive dealership.
• Tertiary qualification or technical training is advantageous.
• Good communication and customer-service orientation.

Responsibilities

• Greet customers and determine service needs.
• Provide accurate estimates for repair and maintenance.
• Explain issues in clear terms and discuss costs.
• Maintain regular updates on service status and costs.
• Follow up with customers after service to ensure satisfaction.
• Schedule appointments to optimise workshop capacity.
• Coordinate with technicians to ensure timely completion.
• Maintain accurate service records and warranties.

Skills

Customer service

Communication

Team player

Deadline-driven

Office suite

Education

Technical qualification

Tools

Office Suite

Job description

University of Fort Hare in Stellenbosch region seeks a Service Advisor with a minimum of 2 years in a service or sales-oriented role in an automotive dealership. You will greet customers, assess service needs, prepare estimates, and explain repairs in accessible terms while keeping clients updated on progress and pricing.

Role requires teamwork, accuracy in documentation, and a proactive approach to customer satisfaction, with a competitive salary and standard benefits on offer.