Automotive Service Advisor

Placements24; Pretoria; Hybrid; ZAR 180,000 - 290,000; Full time

Benefits offered by this job

Competitive base salary plus bonus

Job summary

Placements24 is seeking a customer-focused and organized Automotive Service Advisor to join their Pretoria team. This hybrid role bridges customer service with the technical team, handling concerns, relaying them to technicians, and explaining recommended services and repairs.

You will schedule appointments, manage service workflow, build lasting client relationships, and provide accurate price estimates. The ideal candidate has excellent communication, solid automotive knowledge, and a

Qualifications

• Proven experience as Automotive Service Advisor or in a customer-facing role within the automotive industry.
• Excellent communication, interpersonal, and active listening skills.
• Solid understanding of automotive terminology, services, and basic repair procedures.
• Proficiency in using dealership management systems (DMS) and standard office software.
• Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.

Responsibilities

• Greet customers warmly and professionally, actively listening to their vehicle concerns and needs.
• Accurately interpret customer requests and translate them into clear work orders for technicians.
• Explain recommended maintenance, repairs, and diagnostic findings to customers in an understandable manner.
• Provide accurate price estimates and timelines for services, managing customer expectations.
• Schedule service appointments and manage the workflow of the service department effectively.
• Build and maintain strong customer relationships, ensuring a high level of satisfaction and repeat business.

Skills

Customer service

Communication

DMS proficiency

Multitasking

Organized

Tools

DMS

Job description

About the Role

Our client is seeking a customer-focused and organized Automotive Service Advisor to join their team in Pretoria . This pivotal role serves as the primary point of contact for customers, bridging the gap between their vehicle service needs and the technical team. You will be responsible for understanding customer concerns, accurately relaying them to technicians, explaining recommended services and repairs, and managing the overall customer service experience. The ideal candidate possesses excellent communication skills, a strong understanding of automotive services, and a commitment to customer satisfaction. This hybrid role allows for customer interaction on-site while enabling remote coordination of service schedules and client follow-ups.

Key Responsibilities

• Greet customers warmly and professionally, actively listening to their vehicle concerns and needs.
• Accurately interpret customer requests and translate them into clear work orders for technicians.
• Explain recommended maintenance, repairs, and diagnostic findings to customers in an understandable manner.
• Provide accurate price estimates and timelines for services, managing customer expectations.
• Schedule service appointments and manage the workflow of the service department effectively.
• Build and maintain strong customer relationships, ensuring a high level of satisfaction and repeat business.

Requirements

• Proven experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
• Excellent communication, interpersonal, and active listening skills.
• Solid understanding of automotive terminology, services, and basic repair procedures.
• Proficiency in using dealership management systems (DMS) and standard office software.
• Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
• A professional and friendly demeanor with a strong customer service orientation.

Benefits

• Competitive base salary plus performance-based commission or bonus structure.
• Comprehensive medical and retirement benefits package.
• Opportunities for training and professional development in customer service and automotive knowledge.
• A dynamic and collaborative work environment in Pretoria .
• Potential for advancement within the dealership or automotive group.