Automotive Service Manager

Placements24; Gauteng; On-site; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Salary bonus

Health & retirement

Development opportunities

Supportive team

Career growth

Job summary

Placements24 in Pretoria seeks an experienced Automotive Service Manager to lead the service department, oversee advisors and technicians, and drive customer satisfaction and workshop productivity.

The role focuses on operational leadership, revenue growth, cost control, and a positive work environment, with opportunities for professional development within a growing automotive group.

Qualifications

• Minimum 3 years of experience in automotive service management or similar leadership role.
• Strong understanding of automotive repair processes, warranty procedures, and parts management.
• Proven ability to lead and develop a team of service professionals.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency in using dealership management systems (DMS) and relevant software.
• A valid driver's license and a commitment to continuous improvement.

Responsibilities

• Manage the day-to-day operations of the automotive service department, including scheduling, workflow, and quality control.
• Lead, motivate, and manage a team of service advisors and technicians to achieve performance targets.
• Ensure exceptional customer service standards are met, handling inquiries and resolving complaints effectively.
• Develop and implement strategies to increase service revenue, profitability, and customer retention.
• Manage inventory of parts and supplies, optimizing stock levels and minimizing waste.
• Ensure compliance with all company policies, safety regulations, and industry standards.

Skills

Leadership

Customer service

Team development

DMS experience

Tools

DMS software

Job description

About the Role

Our client is seeking an experienced and dynamic Automotive Service Manager to lead their successful service department in Pretoria . This leadership role involves overseeing daily operations, managing a team of service advisors and technicians, and ensuring the highest levels of customer satisfaction and workshop productivity. You will be responsible for driving business growth, controlling costs, and maintaining a positive and efficient work environment. The ideal candidate has a proven track record in automotive management, excellent leadership skills, and a passion for delivering exceptional customer service.

Key Responsibilities

• Manage the day-to-day operations of the automotive service department, including scheduling, workflow, and quality control.
• Lead, motivate, and manage a team of service advisors and technicians to achieve performance targets.
• Ensure exceptional customer service standards are met, handling inquiries and resolving complaints effectively.
• Develop and implement strategies to increase service revenue, profitability, and customer retention.
• Manage inventory of parts and supplies, optimizing stock levels and minimizing waste.
• Ensure compliance with all company policies, safety regulations, and industry standards.

Requirements

• Minimum of 3 years of experience in an Automotive Service Manager or similar leadership role.
• Strong understanding of automotive repair processes, warranty procedures, and parts management.
• Proven ability to lead and develop a team of service professionals.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency in using automotive dealership management systems (DMS) and relevant software.
• A valid driver's license and a commitment to continuous improvement.

Benefits

• Competitive salary and performance-based bonus structure.
• Comprehensive health and retirement benefits.
• Opportunities for professional development and leadership training.
• A dynamic and challenging work environment with a supportive team.
• Potential for career advancement within a growing automotive group.