Automotive Service Advisor

Placements24; George; On-site; ZAR 180,000 - 250,000; Full time

Benefits offered by this job

Commission opportunities

Health & medical aid

Employee discounts

Career advancement

Team-oriented environment

Job summary

Placements24 is seeking an enthusiastic Automotive Service Advisor in George to manage customer relationships and service appointments at a busy dealership. You will be the primary contact for customers, understanding their vehicle needs, advising on services and repairs, and ensuring a seamless experience from check-in to pick-up.

You will bridge the gap between customers and service technicians, ensuring clear communication and high levels of satisfaction.

Qualifications

• Previous experience as a Service Advisor in the automotive industry.
• Excellent customer service and communication skills.
• Strong understanding of automotive terminology and repair processes.
• Proficiency in using dealership management systems and standard office software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A passion for cars and a commitment to providing exceptional service.

Responsibilities

• Greet customers and listen carefully to their vehicle concerns and needs.
• Clearly explain recommended maintenance and repair services, including costs and timelines.
• Schedule service appointments and manage the flow of vehicles through the service department.
• Maintain open communication with customers regarding the status of their vehicle repairs.
• Process service orders accurately and ensure timely billing and payment.
• Build and maintain strong customer relationships to foster loyalty and repeat business.

Skills

Customer service

Communication skills

Automotive knowledge

Time management

Education

High school diploma or equivalent

Tools

Dealership Management System (DMS)

MS Office

Job description

About the Role

Our client is looking for an enthusiastic and customer-focused Automotive Service Advisor to manage customer relationships and service appointments at their busy dealership in George . You will be the primary point of contact for customers, understanding their vehicle needs, advising on services and repairs, and ensuring a seamless experience from check-in to pick-up. This role requires excellent communication skills and a deep understanding of automotive services. You will play a vital role in bridging the gap between customers and the service technicians, ensuring clear communication and high levels of customer satisfaction, contributing to the overall success of the service department.

Key Responsibilities

• Greet customers and listen carefully to their vehicle concerns and needs.
• Clearly explain recommended maintenance and repair services, including costs and timelines.
• Schedule service appointments and manage the flow of vehicles through the service department.
• Maintain open communication with customers regarding the status of their vehicle repairs.
• Process service orders accurately and ensure timely billing and payment.
• Build and maintain strong customer relationships to foster loyalty and repeat business.

Requirements

• Previous experience as a Service Advisor in the automotive industry.
• Excellent customer service and communication skills.
• Strong understanding of automotive terminology and repair processes.
• Proficiency in using dealership management systems and standard office software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A passion for cars and a commitment to providing exceptional service.

Benefits

• Competitive salary with commission opportunities based on performance.
• Comprehensive health and medical aid benefits.
• Employee discounts on vehicle purchases and servicing.
• Opportunities for advancement within the dealership.
• A professional and team-oriented work environment.