Assistant Retail Store Manager

Placements24; Durban; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model

Employee discounts

Training & development

Competitive salary + incentives

Team-building events

Job summary

Placements24 in Durban is seeking an Assistant Retail Store Manager to support the Store Manager in daily operations, staff oversight, inventory control, and delivering exceptional customer service.

The role emphasizes sales performance, visual merchandising, strong leadership and communication, and a flexible approach to adapt to changing retail needs in a hybrid work environment. Hybrid flexibility and opportunities for career development are highlighted.

Qualifications

• Previous experience in a retail supervisory or assistant management role.
• Strong understanding of retail sales principles and customer service best practices.
• Excellent leadership, communication, and organizational skills.
• Ability to work effectively as part of a team and lead by example.
• Proficiency with retail management systems and point-of-sale (POS) technology.
• A flexible approach to work, with the ability to adapt to changing retail demands.

Responsibilities

• Assist the Store Manager in overseeing all aspects of store operations, including sales, customer service, and staff management.
• Supervise and motivate a team of retail staff, ensuring they provide exceptional customer experiences.
• Help manage inventory levels, conduct stock takes, and ensure the accuracy of stock records.
• Implement visual merchandising guidelines to create an attractive and engaging store environment.
• Handle customer inquiries and resolve issues to ensure maximum customer satisfaction.
• Contribute to the development and execution of local marketing initiatives.

Skills

Customer service

Leadership

Staff management

POS systems

Retail operations

Communication

Tools

POS systems

Retail management software

Job description

About the Role

Our client is looking for a proactive and results-oriented Assistant Retail Store Manager to support the Store Manager in operations at their Durban location. This role is crucial in ensuring the smooth running of the store, assisting with staff management, inventory control, and upholding excellent customer service standards. You will play a key role in driving sales performance, implementing visual merchandising strategies, and contributing to a positive and productive work environment. This position offers a blend of in-store responsibilities and potential remote administrative tasks, providing a dynamic career path within the retail industry in a beautiful coastal city.

Key Responsibilities

• Assist the Store Manager in overseeing all aspects of store operations, including sales, customer service, and staff management.
• Supervise and motivate a team of retail staff, ensuring they provide exceptional customer experiences.
• Help manage inventory levels, conduct stock takes, and ensure the accuracy of stock records.
• Implement visual merchandising guidelines to create an attractive and engaging store environment.
• Handle customer inquiries and resolve issues to ensure maximum customer satisfaction.
• Contribute to the development and execution of local marketing initiatives.

Requirements

• Previous experience in a retail supervisory or assistant management role.
• Strong understanding of retail sales principles and customer service best practices.
• Excellent leadership, communication, and organizational skills.
• Ability to work effectively as part of a team and lead by example.
• Proficiency with retail management systems and point-of-sale (POS) technology.
• A flexible approach to work, with the ability to adapt to changing retail demands.

Benefits

• Competitive annual salary and potential for performance-based incentives.
• Access to employee discounts on merchandise.
• Opportunities for training and career development in retail management.
• A hybrid work model offering flexibility.
• Participation in team-building events and company initiatives.