Retail Store Manager

Placements24; Durban; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Health insurance

Staff discounts

Career development opportunities

Competitive salary

Job summary

Placements24 in Durban is seeking an experienced Retail Store Manager to lead a busy store and drive sales, customer satisfaction, and profitability. You will oversee daily operations, staff training, inventory control, merchandising, and performance analysis, balancing on-site duties with some remote administrative tasks.

The ideal candidate has proven retail management experience, strong leadership and communication skills, and proficiency with inventory systems and POS software.

Qualifications

• Proven experience in retail management.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to drive sales and manage staff effectively.

Responsibilities

• Manage daily store operations and ensure smooth retail activities.
• Lead, train, and motivate a team of sales associates to meet targets and deliver service.
• Oversee inventory management, including ordering, receiving, and merchandising.
• Maintain store merchandising standards to create an attractive shopping environment.
• Monitor sales performance and develop strategies to increase revenue.
• Handle customer inquiries, complaints, and feedback to ensure satisfaction.

Skills

Retail management

Leadership

Customer service

Inventory management

Tools

POS software

Inventory management systems

Job description

About the Role

Our client is looking for a motivated and experienced Retail Store Manager to lead their team in Durban . You will be responsible for all aspects of store operations, including staff management, sales performance, inventory control, and customer satisfaction. This role requires strong leadership skills and a passion for delivering outstanding retail experiences. The ideal candidate will foster a positive work environment, drive business growth, and ensure the store operates efficiently and profitably, contributing to the success of the brand in the bustling city of Durban , while balancing on-site responsibilities with remote administrative tasks.

Key Responsibilities

• Manage daily store operations, ensuring smooth execution of all retail activities.
• Lead, train, and motivate a team of sales associates to achieve performance targets and provide excellent customer service.
• Oversee inventory management, including ordering, receiving, and merchandising to maximize sales and minimize loss.
• Implement and maintain store visual merchandising standards to create an attractive shopping environment.
• Monitor sales performance, analyze trends, and develop strategies to increase revenue.
• Handle customer inquiries, complaints, and feedback effectively to ensure high levels of satisfaction.

Requirements

• Proven experience in retail management , with a strong understanding of store operations.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to drive sales and manage staff effectively.
• Experience with inventory management systems and POS software.
• Ability to work flexible hours, including weekends and evenings.
• A proactive approach to problem-solving and operational efficiency.

Benefits

• Competitive salary package and performance-based incentives.
• Health insurance and other employee benefits.
• Opportunities for professional development and advancement within the retail sector.
• Staff discounts on products.
• A dynamic and collaborative work environment in Durban .