Assistant Restaurant Manager - King Williamstown 3

Alliance Foods Sa (Pty) Ltd.; South Africa; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Alliance Foods Sa (Pty) Ltd. in South Africa is seeking an Assistant Restaurant Manager (ARM) in the Operations Department.

The successful candidate will report to the Restaurant General Manager and enter a development programme aimed at preparing them for future ARM positions within the business. The role involves assisting in achieving CHAMPS standards, learning shift management, labour forecasting, maintenance accountability, safety, training and leadership, while upholding our How We Win

Responsibilities

• Assist the RGM in achieving CHAMPS Standards to exceed customer expectations for cleanliness, hospitality, accuracy, maintenance, product and speed of service.
• Learn to manage shifts ensuring sales, efficiency and profitability.
• Understand how to allocate responsibilities and monitor performance on shift.
• Ensure maintenance procedures are followed and report repairs as needed.
• Learn forecasting and scheduling of labour to control costs using deployed tools.
• Support safety controls and protect employees, customers and company assets.
• Report employee relations, customer service and health issues affecting operations.
• Assist in implementing staff training to maximise performance and potential.
• Model and demonstrate the How We Win Together principles with heart, smart and courage.

Job description

A vacancy exists in the Operations Department for an Assistant Restaurant Manager (ARM). Reporting to the Restaurant General Manager, the successful incumbent/s will be part of a development programme aimed at getting them ready for future ARM positions that may arise in the business.

KEY RESPONSIBILITIES

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Learn to manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Understand how to allocate responsibilities to each employee on shift and monitor performance accordingly
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required
• Learn about forecasting and scheduling of labour by shift and create a deployment plan to control labour costs and meet the needs of the business by utilising tools i.e. Macromatix.
• Support RGM to ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds/resources are protected by all employees.
• Report to the RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the RGM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate our How We Win Together principles acting as a role model and providing leadership withHeart,SmartandCourage