Restaurant Manager (Succession Pathway) | Montague

TradeOn

Montagu

In loco

ZAR 320.000 - 400.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

TradeOn in Montagu, Western Cape, is seeking a Restaurant Manager-in-training to deliver operational excellence. Initial six-month training occurs at KFC Montagu, followed by placement at other restaurants in the portfolio.

You will lead shifts, coach teams, and manage costs to meet CHAMPS standards and customer expectations. A clear succession path with certification supports growth into full RM responsibilities.

Competenze

Minimum: Grade 12 / Matric.
Essential: 1-2 years supervisory experience in QSR, retail or hospitality with lead of large teams and shifts.
Passion for coaching, mentoring and succession planning.
Ability to interpret P&L statements, manage budgets and controllables.
Proficient with MS Outlook and MS Office tools at beginner level.
Good understanding of CHAMPS, food safety and safety compliance.
Willingness to work shifts, evenings, weekends and public holidays.
Flexibility to work at any restaurant within region.

Mansioni

Build people capability: train, coach and develop team members.
Deliver a consistent customer experience by applying CHAMPS standards.
Grow brand, sales and profits through daily operations and cost control.

Conoscenze

Leadership

Coaching

Customer service

Numeracy

Problem solving

Formazione

Grade 12 / Matric

Supervisory experience in QSR or hospitality

Strumenti

MS Outlook

MS Office (Word, Excel, PowerPoint)

Descrizione del lavoro

Initial Deployment: KFC Montague (Initial Training at Montagu)

Future Scope/Portfolio: Montague & Bredasdorp

Overall Purpose of the Position:

The purpose of this role is to deliver operational excellence through CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product, Speed of Service), while developing and motivating team members to ensure customer satisfaction, strong employee engagement, and sustainable restaurant performance. The Restaurant Manager (RM) supports the Restaurant General Manager (RGM) by managing shifts, controlling costs, ensuring compliance, and leading the restaurant team in line with company policies and standards.

This role forms part of a structured succession pathway, starting with a supervised training phase at KFC Montague before assuming full RM responsibilities. Successful progression depends on passing all required training modules and certification assessments.

Key Performance Areas (KPAs) & Responsibilities include, but not limited to:

Build People Capability

Supporting the training, development, and coaching of Team Members to strengthen skills, performance, and long-term growth.
Providing regular coaching, constructive feedback, and recognition to maintain high performance standards.
Leading by example, acting as a visible role model on the floor and fostering a culture of respect, teamwork, and accountability.

Performance Indicators: Employee Engagement Score, Bench Strength & Internal Promotions & Training Completion & Certification

Deliver a Consistent Customer Experience

Ensuring all employees deliver on CHAMPS standards, consistently exceeding customer expectations.
Monitoring and coaching performance for each shift to ensure customer satisfaction targets are met and issues are resolved effectively.
Forecasting, scheduling, and allocating staff efficiently to balance staffing costs while meeting business needs.
Ensuring compliance with safety, health, and hygiene requirements, protecting employees, customers, and company assets.
Driving a customer-first culture by addressing complaints promptly with professionalism and escalating unresolved matters to the RGM.
Ensuring the restaurant environment is clean, well-maintained, and welcoming at all times.

Performance Indicators: CHAMPS/ROCC Audits, Customer Complaint Resolution Rate & Operational Routine Compliance

Grow the Brand, Sales and Profits

Managing day-to-day operations with a focus on sales growth, operational efficiency, and long-term profitability.
Controlling food, packaging, and staffing costs in line with budget and performance targets.
Monitoring and acting on sales, inventory, and controllable expense reports to meet or exceed margin targets.
Executing restaurant marketing initiatives to build sales and strengthen community engagement.
Ensuring restaurant equipment and facilities are maintained to brand standards and report maintenance needs promptly.

Performance Indicators: Sales Growth vs Budget, Restaurant Profitability & Brand Initiatives Executed Success

Ideal Requirements

Minimum: Grade 12 / Matric
Essential: 1-2 years supervisory experience in a Quick Service Restaurant (QSR), retail or hospitality environment with proven ability to lead large teams and manage multiple shifts
Passion for coaching, mentoring, and succession planning to foster growth and leadership within your teams
Ability to interpret and act on P&L statements, manage budgets, control labour, food costs, and other controllables
Proficient with MS Outlook with the ability to use MS Office tools (Word, Excel and PowerPoint) at beginner level
Good understanding of CHAMPS, food safety, health & safety compliance, and operational excellence in a high-volume environment
Good numeracy and problem-solving skills with the ability to interpret and act on reports
Willingness to work shifts, evenings, weekends and public holidays in line with business needs
Flexibility to work at any Restaurant within region based on business needs

Key Personal Inherent Characteristics

Hands-on, visible leadership style with ability to motivate and guide teams during shifts
Customer service oriented with ability to cultivate and sustain a “customer-first” culture.
Conflict resolution and effective problem-solving skills
Results-driven with high accountability and resilience under pressure.
Operational excellence in fast-paced environments with high attention to detail
Effective time management, planning, and organizational skills.
Passion for developing people and fostering a positive team culture.

Important Information for Candidates

Initial Training: All successful candidates will undergo a structured training program at KFC Montagu for 6 months.
Passing Requirement: Progression to full RM level requires passing all training assessments. Failure to do so may affect continued employment.
Mobility Requirement: Post-training, placement may occur at any restaurant within the portfolio based on business needs.
Succession Plan: Typically 1-3 months depending on performance, readiness and business needs.

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