Assistant Management Couple

HotelJobs; Skukuza Rest Camp; On-site; ZAR 420,000 - 660,000; Full time

Job summary

HotelJobs is seeking an Assistant Lodge Manager Couple to support the Lodge Manager in a luxury lodge setting near Skukuza. You will oversee day-to-day operations and uphold five-star standards across Front Office, Guest Relations, Housekeeping and Food & Beverage.

You both should bring proven lodge experience, leadership, and a passion for guest service, plus willingness to live in a remote bush environment.

Qualifications

• Previous luxury lodge or five-star hospitality experience.
• Excellent communication and interpersonal skills.
• Valid driver\'s license.

Responsibilities

• Deliver exceptional guest experiences from arrival to departure.
• Lead and motivate lodge staff through a hands-on management style.
• Oversee Front Office, Guest Relations, Housekeeping and Food & Beverage operations.
• Assist with lodge administration, reporting and operational planning.
• Maintain presentation and service standards throughout the lodge.
• Handle guest requests and resolve challenges professionally.
• Support and develop team members through coaching and leadership.
• Build lasting relationships with guests, colleagues and travel partners.

Skills

Guest service

Leadership

Communication

Problem solving

Staff management

Administration

Hospitality software

Tools

Hospitality management software

Job description

The Assistant Lodge Manager Couple, will support the Lodge Manager in the day-to-day operation of the lodge, ensuring every guest enjoys an exceptional stay while maintaining the highest standards across all departments.

Responsibilities

• Delivering exceptional guest experiences from arrival to departure.
• Leading and motivating lodge staff through a hands-on management style.
• Overseeing Front Office, Guest Relations, Housekeeping and Food & Beverage operations.
• Assisting with lodge administration, reporting and operational planning.
• Maintaining the highest standards of presentation and service throughout the lodge.
• Handling guest requests and resolving challenges professionally.
• Supporting and developing team members through coaching and leadership.
• Building lasting relationships with guests, colleagues and travel partners.

We Are Looking For

One partner should have experience in:

• Lodge Operations
• Guest Relations
• Front Office
• Food & Beverage
• Housekeeping
• Staff Management
• Administration and Reporting

The second partner should have experience in one or more of the following:

• Safari Guiding (FGASA qualification advantageous)
• Hospitality Operations
• Food & Beverage
• Maintenance
• Guest Activities
• General Lodge Management

Minimum Requirements

• Previous experience in a luxury lodge or five-star hospitality environment
• A genuine passion for guest service and creating unforgettable experiences.
• Excellent communication and interpersonal skills.
• Strong leadership, organisational and problem-solving abilities.
• Computer literacy and experience with hospitality management systems.
• Valid driver's licence.
• Rooms Division Experience
• Practical with some experience in maintenance
• Professional presentation and a positive, can-do attitude.
• A willingness to live and work in a remote bush environment.