Assistant Lodge Management Couple

Wild Dreams Hospitality; Limpopo; Sur place; ZAR 420 000 - 640 000; Plein temps

Avantages offerts par ce poste

Live-in accommodation

Pension fund

Staff lodge nights

Work cycle: 21 days on, 7 days off

15 days annual leave

Ongoing training

No children or pets allowed

Résumé du poste

Wild Dreams Hospitality is seeking a hands-on couple to run a luxury lodge in a premier safari destination. You will support the Lodge Manager across departments, maintaining five‑star standards and guest satisfaction from arrival to departure.

The roles require vast experience in luxury hospitality, strong leadership, and a willingness to live in a remote bush environment. You will lead Front Office, Food & Beverage, Housekeeping, and guest relations while mentoring staff and ensuring smooth

Qualifications

• Experience in a luxury lodge or five‑star hospitality environment is required.
• Experience across lodge operations, guest relations, front office, F&B, housekeeping, staff management and administration is essential.
• Strong leadership, organisational and problem‑solving skills are required.
• Computer literacy and experience with hospitality management systems are essential.
• Valid driver’s license is required.

Responsabilités

• Deliver exceptional guest experiences from arrival to departure.
• Lead and motivate lodge staff through a hands‑on management style.
• Oversee Front Office, Guest Relations, Housekeeping and Food & Beverage operations.
• Assist with lodge administration, reporting and operational planning.
• Maintain the highest standards of presentation and service throughout the lodge.
• Handle guest requests and resolve challenges professionally.
• Coach and develop team members.
• Build lasting relationships with guests, colleagues and travel partners.

Connaissances

Lodge operations

Guest relations

Front office

Food & Beverage

Housekeeping

Staff management

Administration

Safari guiding

Maintenance

Leadership

Computer literacy

Driver's license

Guest service

Outils

Hospitality management system

Description du poste

This is a hands‑on leadership role for a couple who bring genuine passion for hospitality, wildlife and guest service, and who want to help run a five-star operation in one of the country's top safari destinations. You'll support the Lodge Manager across every department, keeping standards high and guests happy from arrival to departure.

Core Criteria

• Previous experience in a luxury lodge or five-star hospitality environment
• One partner should have experience in lodge operations, guest relations, front office, food and beverage, housekeeping, staff management, and administration/reporting
• The second partner should have experience in one or more of: safari guiding (FGASA advantageous), hospitality operations, food and beverage, maintenance, guest activities, or general lodge management
• Rooms division experience
• Practical ability with some maintenance experience
• Strong leadership, organisational and problem‑solving skills
• Computer literacy and experience with hospitality management systems
• Valid driver's licence
• Genuine passion for guest service, excellent communication skills, and a professional, can-do attitude
• Willingness to live and work in a remote bush environment

Candidate Responsibilities

• Deliver exceptional guest experiences from arrival to departure
• Lead and motivate lodge staff through a hands‑on management style
• Oversee Front Office, Guest Relations, Housekeeping and Food & Beverage operations
• Assist with lodge administration, reporting and operational planning
• Maintain the highest standards of presentation and service throughout the lodge
• Handle guest requests and resolve challenges professionally
• Coach and develop team members
• Build lasting relationships with guests, colleagues and travel partners

Package Offer

• Live-in position - accommodation and meals included
• Pension fund
• Staff lodge nights
• Work cycle: 21 days on, 7 days off
• 15 days annual leave
• Ongoing training, mentorship and career development
• Regrettably no children or pets allowed