ASSISTANT LODGE MANAGER

Bright Placements (PTY) Ltd; Mpumalanga; On-site; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Accommodation on site

Job summary

Bright Placements (PTY) Ltd seeks an experienced hospitality professional to manage daily lodge operations at a luxury safari environment. You will lead front-of-house, guest relations, and F&B teams to deliver an unparalleled guest experience.

The ideal candidate has 3–5 years in a supervisory role within luxury hospitality, with remote lodge experience and a strong focus on staff development and service excellence.

Qualifications

• 3–5 years in a supervisory/management role within luxury lodge, hotel or safari environment.
• Experience in a luxury safari lodge is advantageous.
• Knowledge of luxury service standards and front-of-house operations.
• Comfortable working in a remote lodge environment and willing to live on site if provided.

Responsibilities

• Oversee daily lodge operations and guest relations to ensure an exceptional guest experience.
• Lead and motivate a diverse team across departments.
• Monitor standards of service, safety, and presentation.
• Resolve guest concerns promptly and professionally.

Skills

Guest relations

Leadership

Attention to detail

Organisational skills

Problem-solving

Teamwork

Presentation

Time management

Professionalism

Education

Hospitality Management qualification

Tools

Microsoft Office

Lodge PMS

Job description

Qualifications & Experience

• Relevant qualification in Hospitality Management, Tourism or a related field would be advantageous.
• Minimum 3–5 years' experience in a supervisory or management role within a luxury lodge, hotel or safari environment.
• Previous experience in a luxury safari lodge is highly advantageous.
• Strong operational knowledge of Front Office, Guest Relations and Food & Beverage.
• Experience managing and motivating a diverse team.
• Previous experience working in a remote lodge environment would be advantageous.
• Knowledge of luxury hospitality service standards.
• Computer literate with good working knowledge of Microsoft Office.
• Experience with lodge/property management systems would be advantageous.
• Valid driver's licence is advantageous.

Skills & Competencies

• Excellent guest relations and communication skills.
• Strong leadership and people-management abilities.
• Exceptional attention to detail.
• Excellent organisational and administrative skills.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and professional under pressure.
• Excellent time-management skills.
• Strong interpersonal and relationship-building skills.
• High level of professionalism and presentation.
• Ability to work independently while also functioning effectively as part of a team.
• Strong understanding of luxury service delivery.
• Proactive and hands-on approach to management.

Personal Attributes

• Warm, friendly and approachable personality.
• Passionate about hospitality and guest service.
• Professional and well presented.
• Energetic and enthusiastic.
• Mature and responsible.
• Flexible and adaptable.
• Confident in dealing with guests and staff.
• Naturally service-orientated.
• A strong team player who leads by example.

Additional Requirements

• Must be comfortable working in a remote safari lodge environment.
• Flexibility to work shifts, weekends and public holidays.
• Ability to work extended hours when operational requirements dictate.
• Must be willing to live on the property if accommodation is provided.
• A genuine passion for the safari and hospitality industry is essential.
• South African citizenship or valid legal working rights in South Africa may be required.

REPORTING STRUCTURE

Reports To: Lodge Manager / General Manager

Supervises: Lodge operational staff and departmental teams as delegated by management.

IDEAL CANDIDATE PROFILE

The ideal candidate will be a hands-on, experienced hospitality professional with luxury lodge or safari experience, strong guest relations skills and the ability to lead a team confidently. They should be comfortable taking responsibility for daily operations, resolving guest concerns and stepping in wherever required to ensure the lodge operates efficiently and guests receive an exceptional experience.