Assistant Management Couple

HotelJobs; Hoedspruit; On-site; ZAR 600,000 - 1,200,000; Full time

Job summary

HotelJobs is seeking an Assistant Lodge Manager Couple to support the Lodge Manager in day-to-day operations of a luxury lodge in a remote bush environment. You will ensure guests enjoy an exceptional stay while upholding the highest standards across departments.

The role requires experience across Lodge Operations, Guest Relations, Front Office, F&B, and Housekeeping, with strong leadership and reporting skills. A willingness to live on-site in a remote setting is essential.

Qualifications

• Luxury lodge or five-star hospitality experience required.
• Strong guest service orientation and ability to create memorable experiences.
• Excellent communication and interpersonal skills.
• Leadership, organizational and problem-solving abilities.

Responsibilities

• Deliver exceptional guest experiences from arrival to departure.
• Lead and motivate lodge staff through a hands-on management style.
• Oversee Front Office, Guest Relations, Housekeeping and F&B operations.
• Assist with lodge administration, reporting and operational planning.
• Maintain presentation and service standards throughout the lodge.
• Handle guest requests and resolve challenges professionally.
• Support and develop team members through coaching and leadership.
• Build lasting relationships with guests, colleagues and travel partners.

Skills

Lodge Operations

Guest Relations

Front Office

Food & Beverage

Housekeeping

Staff Management

Administration

Tools

Hospitality software

Job description

The Assistant Lodge Manager Couple, will support the Lodge Manager in the day-to-day operation of the lodge, ensuring every guest enjoys an exceptional stay while maintaining the highest standards across all departments.

Responsibilities

• Delivering exceptional guest experiences from arrival to departure.
• Leading and motivating lodge staff through a hands-on management style.
• Overseeing Front Office, Guest Relations, Housekeeping and Food & Beverage operations.
• Assisting with lodge administration, reporting and operational planning.
• Maintaining the highest standards of presentation and service throughout the lodge.
• Handling guest requests and resolving challenges professionally.
• Supporting and developing team members through coaching and leadership.
• Building lasting relationships with guests, colleagues and travel partners.

We Are Looking For

One partner should have experience in:

• Lodge Operations
• Guest Relations
• Front Office
• Food & Beverage
• Housekeeping
• Staff Management
• Administration and Reporting

The second partner should have experience in one or more of the following:

• Safari Guiding (FGASA qualification advantageous)
• Hospitality Operations
• Food & Beverage
• Maintenance
• Guest Activities
• General Lodge Management

Minimum Requirements

• Previous experience in a luxury lodge or five-star hospitality environment
• A genuine passion for guest service and creating unforgettable experiences.
• Excellent communication and interpersonal skills.
• Strong leadership, organisational and problem-solving abilities.
• Computer literacy and experience with hospitality management systems.
• Valid driver's licence.
• Rooms Division Experience
• Practical with some experience in maintenance
• Professional presentation and a positive, can-do attitude.
• A willingness to live and work in a remote bush environment.