Lodge Manager

Craven Cottage CC; Makhanda; On-site; ZAR 420,000 - 620,000; Full time

Job summary

Craven Cottage CC seeks an experienced Lodge Operations Manager to oversee daily lodge and villa activities, including accommodations, dining, F&B, and guest services. You will lead staff through training, scheduling, and performance management, aiming for exceptional guest experiences and high service standards.

The role requires a Grade 12 and a formal hospitality qualification, with 5+ years in a Safari Lodge operation and leadership.

Qualifications

• Grade 12 is required or equivalent.
• A formal hospitality qualification is required.
• 5+ years in a similar Safari Lodge operation, with leadership experience, is advantageous.
• Valid Driver's License is required.
• Positive, energetic, and caring attitude; willing to assist in all departments.

Responsibilities

• Oversee daily lodge operations: accommodations, F&B, dining, activities, and guest services.
• Supervise staff: training, scheduling, and performance management.
• Maintain highest standards of guest satisfaction and resolve guest issues.
• Enforce health and safety standards and procedures.
• Stay updated on industry trends, regulations, and best practices.
• Ensure outstanding guest experience with attention to detail.

Skills

Leadership

Guest services

Communication

Teamwork

Problem-solving

Excel

Windows Office

Education

Matric (Grade 12)

Hospitality qualification

Tools

ResRequest

Sage POS

Excel

Job description

Duties:

• Overall oversee daily operations of the lodge/ villa, including accommodations, food & beverage, dining, recreational activities, and guest services.


• Supervise lodge staff, including training, scheduling, and performance management.


• Ensure the highest standards of guest satisfaction by providing personalized service and resolving any guest issues or concerns.


• Enforce health and safety standards and procedures.


• Stay updated on industry trends, regulations, and best practices.


• Ensure positive guest experience and great attention to detail throughout the guests' stay.

Requirements:

• Grade 12


• A formal hospitality qualification


• At least 5 years’ experience at a similar Safari Lodge Operation position will be highly advantageous, and a proven track record in leadership roles.


• Valid Driver's License


• A positive, energetic, and caring attitude.


• Willingness to assist in all departments.


• Fostering successful teamwork and building strong rapport within the team.


• Experience in running all aspects of the different lodge departments.


• Excellent People skills.


• Excellent Computer Skills (Windows, Office, especially Excel, Res-request, and Sage POS)


• Strong leadership and communication skills.


• Knowledge of wildlife conservation and sustainable practices.


• Excellent organizational and problem-solving abilities.


• Ability to work under pressure.


• Excellent knowledge of Food and Beverage and service


• Ability to communicate effectively in English