Assistant Front Office Manager I AC Hotel by Marriott Cape Town

Seoulstart; Cape Town; On-site; ZAR 250,000 - 350,000; Full time

Job summary

Marriott International is seeking a Front Office Associate to assist the Front Office Manager in daily operations, overseeing Bell/Door Staff, Switchboard, and Guest Services/Front Desk. You will help ensure an efficient check-in and check-out process, while maximizing guest satisfaction and department performance.

Ideal candidates have experience in guest services or front desk roles and strong customer service skills.

Qualifications

• Experience in guest services or front desk operations.
• Experience supervising staff is a plus.
• Strong customer service and communication skills.

Responsibilities

• Assists Front Office Manager in administering front office functions.
• Supervises Bell/Door Staff, Switchboard and Guest Services/Front Desk.
• Ensures efficient check-in and check-out processes.
• Maximizes guest satisfaction and department performance.

Skills

Guest services

Front desk operations

Staff supervision

Conflict resolution

Education

High school diploma or GED

2-year degree in Hospitality/Business

Job description

From Marriott International's original posting

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Supervises staffing…