Front of House Manager – Cape Town

HospitalityandOutdoor; Wes-Kaap; On-site; ZAR 112,000 - 167,000; Full time

Benefits offered by this job

Live-out accommodation

Job summary

Hospitality & Outdoor invites applications for a Front of House Manager at our Aparthotel in Cape Town, Western Cape. This full-time role oversees daily front desk operations, lead the front office team, and ensures smooth check-in/check-out while maintaining high presentation and service standards.

The ideal candidate has supervisory hotel experience, strong guest relations and problem-solving skills, and familiarity with PMS or hotel reservation systems; weekend and public holiday shifts

Qualifications

• Experience in front desk management in a hotel or aparthotel.
• Strong customer service and guest interaction abilities.
• Ability to manage shifts, rosters and staffing levels.
• Excellent communication and leadership under pressure.
• Familiarity with property management systems preferred.

Responsibilities

• Manage daily operations of reception and front-of-house areas.
• Lead, support and motivate the front office team across shifts.
• Coordinate duty rosters and ensure adequate staffing.
• Welcome guests professionally; oversee check-in/check-out.
• Record reservations, guest profiles, billing, and requests accurately.
• Monitor arrivals, departures, room readiness and occupancy.
• Liaise with housekeeping/maintenance to resolve room issues promptly.
• Handle guest enquiries, requests, feedback and complaints.
• Complete shift handovers and share important ops information.
• Verify guest accounts and supporting documentation for accuracy.
• Assist with cash-up, admin and operational reporting.
• Maintain high standards of presentation and cleanliness.
• Implement service procedures and internal controls.
• Experience in hotel or aparthotel leadership is essential.

Skills

Leadership

Guest relations

Communication skills

Team supervision

Problem solving

Organisation

Tools

PMS software

Job description

Hospitality & Outdoor – New Vacancy – Front of House Manager

Establishment: Hotel

Aparthotel – Cape Town – Western Cape

Starting Date: ASAP

Employment type: Full Time

Job Description & Requirements

• Manage the daily operations of the reception and front-of-house areas.
• Lead, support and motivate the front office team throughout each shift.
• Coordinate duty rosters and ensure appropriate staffing levels.
• Welcome guests professionally and oversee smooth check-in and check-out procedures.
• Ensure reservations, guest profiles, billing information and special requests are recorded accurately.
• Monitor arrivals, departures, room readiness and occupancy throughout the day.
• Liaise with housekeeping and maintenance to resolve room-related matters promptly.
• Handle guest enquiries, requests, feedback and complaints professionally.
• Complete shift handovers and communicate important operational information to relevant departments.
• Verify guest accounts, payments and supporting documentation for accuracy.
• Assist with cash-up procedures, departmental administration and operational reporting.
• Maintain high standards of presentation, cleanliness and organisation in all guest-facing areas.
• Implement and uphold service procedures, operating standards and internal controls.
• Previous supervisory or management experience in a hotel, aparthotel or similar hospitality environment is essential.
• Strong reception, guest relations and problem-solving skills.
• Confident leadership abilities, excellent communication and strong organisational skills.
• The ability to remain composed and make sound decisions in a fast-paced environment.
• Experience with hotel reservation systems or property management systems (PMS) will be advantageous.
• A professional appearance and a flexible, service-driven approach.
• Willingness to work shifts, weekends and public holidays when operationally required.

Package

• Salary: R10 000 – R15 000 depending on experience
• Accommodation: Live-out