Assistant Front Office Manager - Guest Services Leader

Dis-Chem Pharmacies; South Africa; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Marriott International - Autograph Collection in Johannesburg is seeking an Assistant Front Office Manager to support the Front Office Manager in delivering exceptional guest service and ensuring efficient check-in and check-out processes.

You will supervise Bell/Door Staff, Switchboard and Guest Services, manage day-to-day operations, address guest concerns, and collaborate with hotel departments to meet service standards and revenue goals.

Qualifications

• High school diploma or GED; 2 years experience in guest services, front desk, or related area.
• 2-year hospitality degree acceptable; no work experience required if holding degree.

Responsibilities

• Assists in managing front desk operations and staff on a daily basis.
• Ensures efficient check-in/check-out and guest satisfaction.
• Leads service initiatives to improve guest experiences and department performance.

Skills

Front Office Management

Leadership

Customer Service

Communication

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Marriott International - Autograph Collection in Johannesburg is seeking an Assistant Front Office Manager to support the Front Office Manager in delivering exceptional guest service and ensuring efficient check-in and check-out processes.

You will supervise Bell/Door Staff, Switchboard and Guest Services, manage day-to-day operations, address guest concerns, and collaborate with hotel departments to meet service standards and revenue goals.