Post-Basic Pharmacist Assistant — Patient Care & Pharmacy Team

Dis-Chem Pharmacies; South Africa; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Marriott International - Autograph Collection in Johannesburg is seeking an Assistant Front Office Manager to support the Front Office Manager in delivering exceptional guest service and ensuring efficient check-in and check-out processes.

You will supervise Bell/Door Staff, Switchboard and Guest Services, manage day-to-day operations, address guest concerns, and collaborate with hotel departments to meet service standards and revenue goals.

Qualifications

• High school diploma or GED; 2 years experience in guest services, front desk, or related area.
• 2-year hospitality degree acceptable; no work experience required if holding degree.

Responsibilities

• Assists in managing front desk operations and staff on a daily basis.
• Ensures efficient check-in/check-out and guest satisfaction.
• Leads service initiatives to improve guest experiences and department performance.

Skills

Front Office Management

Leadership

Customer Service

Communication

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

• What Post Basic Pharmacist Assistant Patient C...

Showing 38 Post Basic Pharmacist Assistant Patient Care Pharmacy Team jobs in Gauteng

Assistant Front Office Manager - African Pride Melrose Arch, Autograph Collection

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 1 Melrose Square, Melrose Arch, Johannesburg Gaute 2196, South Africa
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day‑to‑day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day‑to‑day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
**Additional Responsibilities**
- Provides information to supervisors and co‑workers by telephone, in written form, e‑mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre‑ and post‑convention meetings to the Front Office staff.
- Participates in department meetings.
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**EEO**
At Marriott International, we are an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Autograph Collection is a growing collection of four and five‑star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure.