Duty Manager: Lead Front Office & Shift Operations

The Capital Hotels, Apartments & Resorts; Johannesburg; On-site; ZAR 180,000 - 260,000; Full time

Job summary

The Capital Hotels, Apartments & Resorts in Johannesburg is seeking a Duty Manager to oversee shift operations across Food & Beverage, Accommodation and Front of House.

The successful candidate will resolve guest issues, ensure cash ups and reconciliations are completed accurately, and support the Front Office Manager as second-in-charge, bringing hands-on leadership and meticulous administration.

Qualifications

• Matric is required.
• Hotel management qualification or equivalent.
• 1–2 years supervisory/managerial experience preferred.
• Strong problem-solving and calm under pressure.
• Teamwork and ability to work independently.
• Honest, trustworthy and detail-oriented.
• Presentable and well spoken, with leadership by example.
• Second-in-charge to Front Office Manager.
• Strong admin and paperwork skills.

Responsibilities

• Oversee shift performance and liaise with department heads.
• Resolve guest complaints proactively.
• Ensure cashups, reconciliations and variance control are completed on time.
• Fill in for any staff not available on shift.

Skills

Problem solving

Team player / leadership

Communication skills

Calm under pressure

Delegation

Education

Matric

Hotel Management Qualification or Similar

Job description

The Capital Hotels, Apartments & Resorts in Johannesburg is seeking a Duty Manager to oversee shift operations across Food & Beverage, Accommodation and Front of House.

The successful candidate will resolve guest issues, ensure cash ups and reconciliations are completed accurately, and support the Front Office Manager as second-in-charge, bringing hands-on leadership and meticulous administration.