Guest Experience Lead

Autograph Collection; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Autograph Collection is seeking a Front Desk professional in Johannesburg to manage guest check-ins/check-outs, verify reservations, and secure payment for rooms. You will issue keys, handle guest requests, and balance daily cash transactions with accuracy.

Responsibilities include maintaining guest accounts, coordinating with departments to meet needs, and delivering exceptional service aligned with our brand standards in a busy hotel environment.

Qualifications

• Process guest check-ins and verify reservations.
• Handle payments and issue room keys.
• Balance and secure cash handling at shift end.

Responsibilities

• Welcome and assist guests at the front desk with a positive, professional attitude.
• Answer questions and coordinate with hotel staff to meet guest needs.
• Maintain accurate guest accounts and ensure billing accuracy.

Skills

Guest services

Check-in/check-out

Cash handling

Communication

Job description

Autograph Collection is seeking a Front Desk professional in Johannesburg to manage guest check-ins/check-outs, verify reservations, and secure payment for rooms. You will issue keys, handle guest requests, and balance daily cash transactions with accuracy.

Responsibilities include maintaining guest accounts, coordinating with departments to meet needs, and delivering exceptional service aligned with our brand standards in a busy hotel environment.