Assistant Front Office Manager — Elevate Guest Experience

Stonebridge Hr Solutions; South Africa; On-site; ZAR 360,000 - 520,000; Full time

Job summary

Autograph Collection at Melrose Arch in Johannesburg is seeking an Assistant Front Office Manager to support the Front Office Manager with daily operations, guest services, and staff supervision. You will help ensure a smooth check-in and check-out process while maintaining Marriott standards.

The role emphasizes delivering exceptional guest experiences, leading the front desk team, and coordinating with Bell/Door, switchboard, and guest services to achieve departmental goals.

Qualifications

• High school diploma or GED; two years experience in guest services, front desk, or related area.
• Alternative: 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Assists the Front Office Manager in administering front office functions and supervising staff daily.
• Oversees check-in/check-out procedures and guest services to ensure satisfaction.
• Supports management of the front desk team and maintains professional first impressions.
• Collaborates with Bell/Door, Switchboard, and Guest Services to meet goals.
• Handles guest issues, feedback, and continuous service improvements.

Education

High school diploma or GED

2-year degree in Hospitality or related field

Job description

Autograph Collection at Melrose Arch in Johannesburg is seeking an Assistant Front Office Manager to support the Front Office Manager with daily operations, guest services, and staff supervision. You will help ensure a smooth check-in and check-out process while maintaining Marriott standards.

The role emphasizes delivering exceptional guest experiences, leading the front desk team, and coordinating with Bell/Door, switchboard, and guest services to achieve departmental goals.