Apprenticeship in IT Support & Network Administration

Placements24; Polokwane; Hybrid; ZAR 67,000 - 112,000; Part time

Benefits offered by this job

Comprehensive training

Mentorship from IT professionals

Hybrid work model

Opportunities for industry IT certs

Job summary

WhatJobs Direct offers an Apprenticeship in IT Support and Network Administration in Polokwane, Limpopo. This program combines hands-on troubleshooting, hardware/software support, and network management with guided mentorship.

You will gain experience maintaining IT infrastructure, expanding your knowledge of security, and earning industry-recognized certifications. The hybrid arrangement balances in-office learning with remote flexibility in Polokwane.

Qualifications

• Matriculation or equivalent qualification.
• Strong interest in IT, networking and hardware.
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Willing to relocate to Polokwane, Limpopo and work hybrid.
• Good problem-solving and communication skills.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot and resolve network connectivity issues.
• Assist in managing and monitoring network devices (routers, switches, firewalls).
• Perform routine system maintenance, updates, and security patching.
• Manage user accounts, permissions, and access rights.
• Document IT procedures, solutions, and system configurations.
• Support the setup and configuration of new user workstations.
• Assist in identifying and resolving IT security vulnerabilities.
• Escalate complex issues to senior IT staff when necessary.

Skills

IT interest

Networking basics

Problem-solving

Teamwork

Communication

Independent work

Willing to learn

Education

Matriculation or equivalent

Tools

Windows OS

macOS

Job description

About the Role

Our client, WhatJobs Direct, is offering a challenging Apprenticeship in IT Support and Network Administration in Polokwane, Limpopo. This role is perfect for tech-savvy individuals eager to build a career in maintaining and supporting IT infrastructure. You will gain hands-on experience in troubleshooting hardware and software issues, managing network devices, and ensuring system security. This position offers comprehensive training, mentorship from experienced IT professionals, and the opportunity to work with modern technology. You will play a crucial role in keeping our IT systems running smoothly and efficiently. The role requires a hybrid working model, based out of our Polokwane, Limpopo office, balancing in-office learning with remote flexibility.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot and resolve network connectivity issues.
• Assist in managing and monitoring network devices (routers, switches, firewalls).
• Perform routine system maintenance, updates, and security patching.
• Manage user accounts, permissions, and access rights.
• Document IT procedures, solutions, and system configurations.
• Support the setup and configuration of new user workstations.
• Assist in identifying and resolving IT security vulnerabilities.
• Escalate complex issues to senior IT staff when necessary.

Requirements

• Matriculation or equivalent qualification.
• A strong interest in IT, computer hardware, software, and networking.
• Basic understanding of networking protocols (TCP/IP, DNS, DHCP).
• Familiarity with Windows and/or macOS operating systems.
• Excellent problem-solving skills and logical thinking.
• Good interpersonal and communication skills.
• Ability to work effectively in a team and independently.
• Eagerness to learn new technologies and pursue IT certifications.
• Must be based in or willing to relocate to Polokwane, Limpopo.
• Comfortable with a hybrid work arrangement.

Benefits

• Comprehensive training in IT support, networking, and system administration.
• Mentorship from seasoned IT professionals.
• Hands-on experience with diverse IT systems and network infrastructure.
• Opportunity to pursue industry-recognized IT certifications.
• Hybrid work model providing flexibility and work-life balance.
• Exposure to real-world IT challenges and solutions.
• A collaborative and dynamic IT team environment in Polokwane, Limpopo.
• Develop highly in-demand skills for the technology sector.