Senior ServiceNow Developer

Optimal Growth Technologies; Johannesburg; On-site; ZAR 1,000,000 - 1,500,000; Full time

Job summary

Optimal Growth Technologies in Johannesburg is seeking a Senior ServiceNow Developer to design, implement and govern ServiceNow across environments in alignment with ITIL practices. The role emphasizes development, administration, data integration, testing and ongoing improvement within a fast-paced setting.

You will work in an agile/SAFe environment, collaborating with cross-functional teams to deliver value and drive the ServiceNow roadmap forward, including automated testing and workflow

Qualifications

• 7+ years hands-on ServiceNow development, maintenance and administration.
• Experience in agile environments and SAFe ceremonies.
• LDAP/AD knowledge.
• Bachelor's degree in technical or business field.
• Strong knowledge of ITIL and service management.

Responsibilities

• Provides tool or process solutioning recommendations to customer as needed.
• Performs operational administrative tasks as needed.
• Configures and develops on the ServiceNow instance including routine changes or configuration adjustments.
• Participates in Continual Service Improvement activities as required by customer demands.
• Configures new applications or suites during planning, development, and rollout phases.
• Collaborates with teammates to maintain platform consistency and upgradability.
• Plans and manages meetings to solicit stakeholder feedback.
• Participates in Agile and SAFe ceremonies and delivers related artefacts.
• Assists with report configuration and maintenance.
• Supports ServiceNow implementation in FedRAMP Cloud environment.
• Partners with leadership to drive a scalable ServiceNow roadmap.
• Defines next phases of the ServiceNow roadmap with customer.
• Prepares and executes ATF test cases and scripts.
• Configures and maintains data integrations between ServiceNow and other systems.
• Performs system and integration testing with sample and live data, monitors health and usage.

Skills

ServiceNow

AD/LDAP

Agile / SAFe

Multitask

Autonomy

Education

Bachelor's degree in Technical or Business field

Job description

About the job Senior ServiceNow Developer

Responsibilities:

• Provides tool or process solutioning recommendations to customer, as needed;
• Performs operational administrative tasks, as needed;
• Configures and develops on the VAs instance of ServiceNow including routine changes or configuration adjustments as directed by the customer;
• Participates in Continual Service Improvement activities, as required by customer demands;
• Participates in the configuration of new applications or suites during planning, development, and rollout phases;
• Collaborates with other teammates in support of platform consistency and upgradability;
• Plans and manages meetings to solicit feedback from stakeholders, as needed;
• Participates in Agile and SAFe® ceremonies and produces deliverables associated with the goals to deliver value;
• Assists with report configuration and maintenance, as needed;
• Directly support the implementation of ServiceNow in the FedRAMP Cloud environment;
• Partner with leadership to maintain and drive towards an aggressive and sustainable ServiceNow implementation;
• Evaluate and work with the customer to define next phases of the ServiceNow roadmap;
• Prepare and execute ServiceNow Automated Test Framework (ATF) test cases and test scripts;
• Configure and maintain data integrations between ServiceNow and other systems;
• Perform system and integration testing with sample and live data, monitor health, usage and overall compliance of the application.

Requirements:

• Experience developing test scripts and plans;
• Candidate must be able to handle a fast paced environment and multitask;
• Experience working on an agile team;
• LDAP/Active Directory knowledge;
• Minimum of 7 years hands-on experience developing, maintaining, and administering one or more ServiceNow instances is required;
• Familiarity with LAN rev or a comparable lifecycle management platform is a plus;
• Bachelor s degree in a Technical or Business field;
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features;
• Experience in a Managed Services environment;
• Working knowledge of configuration management and ITIL;
• Experience designing ServiceNow architecture, data designs, or overall solution architecture implementer on a mature installation;
• Demonstrated knowledge of service management processes, procedures and software, and including knowledge of ServiceNow;
• Demonstrated experience assisting with ServiceNow configuration and deployment;
• Effectively collaborate with other engineers remotely;
• Self-motivated and able to work autonomously.