ServiceNow Developer

eSmart Recruitment cc; Sandton; On-site; ZAR 600,000 - 900,000; Full time

Job summary

eSmart Recruitment cc in Sandton invites an experienced ServiceNow HRSD Developer to design and implement HRSD modules, including Case Management, Employee Center, Knowledge, and Services Catalog.

You will build Journeys for onboarding/offboarding and integrate HRSD with HRIS/HCM systems using IntegrationHub, MID Server, and REST/SOAP.

The role requires 3–5+ years in ServiceNow development, certifications, and strong collaboration with HR stakeholders to deliver scalable solutions.

Qualifications

• 3–5+ years of ServiceNow development with HRSD/ITSM/CMDB focus.
• Certified in ServiceNow (preferably).
• Proficient in Business Rules, Client Scripts, Flow Designer, ACLs.
• Experience with REST/SOAP integrations and external systems.
• Strong communication and collaboration with stakeholders.

Responsibilities

• Configure and customize HRSD modules: HR Case Management, Employee Center, HR Knowledge, HR Services Catalog, Lifecycle Events, Document Management, and COE data structures.
• Design and implement record producers, catalog items, UI policies, client scripts, business rules, Flow Designer flows, reporting and IntegrationHub actions.
• Build Journeys/Lifecycle Events for onboarding, offboarding, transfers, and other employee milestones.
• Integrate HRSD with HRIS/HCM systems via IntegrationHub, MID Server, and REST/SOAP.
• Implement RBAC, security constraints; ensure governance and quality; support UAT.

Skills

ServiceNow HRSD

ITSM/CMDB

REST/SOAP APIs

UI Policies/Client Scripts

Flow Designer

Scripting (Client/Server)

RBAC & security

Communication

Education

Bachelor's degree in IT/IS/Engineering

Tools

ServiceNow Studio

IntegrationHub

MID Server

Job description

• Configure and customize HRSD modules: HR Case Management, Employee
  Center, HR Knowledge, HR Services Catalog, Lifecycle Events, Document
  Management, and COE (Centers of Excellence) data structures.
• Design and implement record producers, catalog items, UI policies, client
  scripts, business rules, Flow Designer flows, reporting and IntegrationHub
  actions.
• Build Journeys/Lifecycle Events for onboarding, offboarding, transfers, and
  other employee milestones.

Development & Integration

• Integrate ServiceNow HRSD with HRIS/HCM systems (e.g. SAP SuccessFactors,
  SAP s/4HANA, Ariba), identity platforms, document e-signing, and case intake
  channels via IntegrationHub, MID Server, and REST/SOAP.
• Implement role-based access controls (RBAC), security constraints, and
  contextual security for HR data.
• Platform Governance & Quality
• Adhere to platform governance, update set strategy, source control, naming
  conventions, and coding standards.
• Conduct unit testing, peer reviews, and support UAT with HR stakeholders.
• Maintain technical documentation (design specs, data models, flow maps,
  runbooks).

Operations & Support

• Troubleshoot incidents and defects; perform root cause analysis and propose
  preventive measures.
• Optimize performance (queries, indexing, ACLs) and ensure platform health
  across HRSD applications.
• Support release management, regression testing, and upgrade readiness (e.g.
  versions: Washington, Zurich, etc.).
• Work in Agile/Scrum teams, contributing to backlog refinement, estimation,
  sprint planning, demos, and retrospectives.
• Partner with Product Owners, HR SMEs, ITSM teams, and security/compliance to
  align solutions with business outcomes.
• Provide enablement to HR practitioners on case handling, knowledge authoring,
  and service catalog usage.

Education

• Bachelor’s degree in mathematics, engineering, information systems, or a
  related field

Required Skills and Experience

• 3–5+ years’ experience developing on ServiceNow, with 2+ years focused on
  HRSD/ITSM/CSM/CMDB
• Knowledge of HRSD Implementation (preferably)
• Completed ServiceNow Certifications (preferably)
• Proven ability to set up ServiceNow using Business Rules, Client Scripts,
  sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to
  meet needs
• Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems
• Strong communication and collaboration skills, including the ability to gather
  requirements from internal and external stakeholders
• Strong analysis, problem-solving, and decision-making skills