CMDB Manager (Configuration Management Database)

Hire Resolve; Johannesburg; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Hire Resolve is seeking a CMDB Manager to maintain the accuracy and completeness of the CMDB within ServiceNow for a multinational manufacturing holding company, with operations in Johannesburg, Cape Town or Durban-based offices.

You will lead a team of asset technicians, ensure CMDB governance, and drive discovery, service mapping, audits and dashboards to improve IT service management alignment.

Qualifications

• 7+ years of experience directly managing CMDB in ServiceNow within large, complex environments.
• Strong working knowledge of ServiceNow modules (ITSM, ITOM, and ITAM), including hardware/software lifecycle management, Discovery and Service Mapping.
• Bachelor’s degree in Information Technology, Computer Science or related field.
• ITIL v4 Foundations (required).
• ServiceNow CIS – CMDB or Discovery (required).
• Experience with SCCM, Intune, SolarWinds or similar monitoring tools.

Responsibilities

• Lead, mentor, and coach a team of asset technicians with performance reviews and talent development.
• Lead governance forums and workshops to drive CMDB adoption, maturity, and ITIL alignment.
• Partner with ITSM/ITOM/ITAM teams to align CMDB data with service management processes.
• Monitor CMDB health metrics, resolve data discrepancies and manage CI lifecycle processes.
• Oversee discovery, reconciliation, and integration activities to ensure accurate CI population.
• Drive discovery and service mapping initiatives to align infrastructure with business services.
• Conduct audits, data certification activities, and gap analyses to remediate data quality.
• Design and maintain dashboards to track CMDB compliance, health, and impact.
• Stay current with ServiceNow releases and champion automation to improve CMDB efficiency.

Skills

Team Leadership

CMDB Governance

Stakeholder Collaboration

Health & Lifecycle Management

Discovery & Integrations

Service Mapping

Audits & Compliance

Reporting

Innovation

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

ServiceNow ITSM/ITOM/ITAM

Job description

A multinational manufacturing holding company that produces specialty coatings, sealants, and building materials for both industrial and consumer markets is seeking a CMDB Manager who will be responsible for maintaining the accuracy, consistency, and completeness of the Configuration Management Database (CMDB) within the ServiceNow platform - Johannesburg, Cape Town or Durban-based

Responsibilities

• Team Leadership: Lead, mentor, and coach a team of asset technicians, managing performance reviews and talent development.
• CMDB Governance: Lead governance forums and technical workshops to drive CMDB adoption, maturity, and alignment with ITIL frameworks.
• Stakeholder Collaboration: Partner with ITSM, ITOM, and ServiceNow platform teams to align CMDB data with broader service management and change management processes.
• Health & Lifecycle Management: Monitor and maintain CMDB health metrics, resolve data discrepancies, and manage CI lifecycle processes.
• Discovery & Integrations: Oversee discovery, reconciliation, and integration activities (including SCCM, Intune, SolarWinds, and other monitoring platforms) to ensure accurate CI population.
• Service Mapping: Drive discovery and service mapping initiatives to align infrastructure with business services.
• Audits & Compliance: Conduct regular audits, data certification activities, and gap analyses to identify and remediate data quality root causes.
• Reporting: Design and maintain dashboards to track CMDB compliance, operational health, and impact.
• Innovation: Stay current with ServiceNow releases and champion automation to enhance CMDB efficiency.

Minimum Requirements

• Experience: 7+ years of experience directly managing CMDB in ServiceNow within large, complex environments.
• Technical Expertise: Strong working knowledge of ServiceNow modules (ITSM, ITOM, and ITAM), including hardware/software lifecycle management, Discovery, and Service Mapping.
• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Certifications:
  • ITIL v4 Foundations (required).
  • ServiceNow Certified Implementation Specialist (CIS) – CMDB or Discovery (required).
  • Deep understanding of the Common Service Data Model (CSDM) framework (highly desirable).
• Integrations & Infrastructure: Hands‑on integration experience with SCCM, Intune, SolarWinds, or similar monitoring tools; solid understanding of infrastructure architecture, project management, and roadmapping.
• Soft Skills: Strong analytical and troubleshooting skills; proven ability to lead cross‑functional teams and communicate effectively with stakeholders at all levels.

Benefits

Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career‑changing move, apply today by emailing your CV to [e-mail]