Airport Customer Service Associate - Cape Town

Angelcare; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Angelcare is seeking a diligent Customer Service Coordinator in Upington, Northern Cape. You will coordinate customer service activities, manage records in the CRM, and liaise with sales, logistics and technical support to resolve requests, ensuring smooth operations and positive customer outcomes.

The role emphasizes strong organizational skills, effective communication, and the ability to work both independently and within a team in a professional office setting.

Qualifications

• Experience as Customer Service Coordinator, Administrator, or similar role.
• Excellent organizational and multitasking abilities.
• Strong written and verbal communication skills.
• Proficiency with CRM software and Microsoft Office.
• Ability to work independently and in a team.

Responsibilities

• Coordinate customer service activities and follow up on inquiries.
• Manage customer records and CRM documentation.
• Liaise with sales, logistics, and technical support to resolve requests.
• Prepare reports on customer service performance and trends.
• Assist in training new team members on procedures and systems.
• Handle direct customer interactions requiring coordination.

Skills

Customer service coordination

Organization

Communication

Team collaboration

Tools

CRM software

Microsoft Office

Job description

Customer Service Coordinator - Upington, Northern Cape

Our client is seeking an organized and proactive Customer Service Coordinator to join their established team in Upington, Northern Cape. This role is key to ensuring the smooth operation of customer service functions, coordinating efforts between customers and internal departments. You will manage customer communications, track service requests, and ensure all customer interactions are handled efficiently and professionally. This position is ideal for someone who excels in administrative tasks and enjoys facilitating positive customer outcomes within a dedicated office setting.

Key Responsibilities

• Coordinate customer service activities, ensuring timely follow-up on inquiries and issues.
• Manage customer records and maintain accurate documentation in the CRM system.
• Liaise with other departments (e.g., sales, logistics, technical support) to resolve customer requests.
• Prepare reports on customer service performance and trends.
• Assist in training new customer service team members on procedures and systems.
• Handle direct customer interactions for inquiries that require specific coordination.

Requirements

• Previous experience as a Customer Service Coordinator, Administrator, or similar role.
• Excellent organizational and multitasking abilities.
• Strong communication skills, both written and verbal.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.