Airport Customer Experience Coordinator

Angelcare; Cape Town; In loco; ZAR 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

Angelcare is seeking a diligent Customer Service Coordinator in Upington, Northern Cape. You will coordinate customer service activities, manage records in the CRM, and liaise with sales, logistics and technical support to resolve requests, ensuring smooth operations and positive customer outcomes.

The role emphasizes strong organizational skills, effective communication, and the ability to work both independently and within a team in a professional office setting.

Competenze

• Experience as Customer Service Coordinator, Administrator, or similar role.
• Excellent organizational and multitasking abilities.
• Strong written and verbal communication skills.
• Proficiency with CRM software and Microsoft Office.
• Ability to work independently and in a team.

Mansioni

• Coordinate customer service activities and follow up on inquiries.
• Manage customer records and CRM documentation.
• Liaise with sales, logistics, and technical support to resolve requests.
• Prepare reports on customer service performance and trends.
• Assist in training new team members on procedures and systems.
• Handle direct customer interactions requiring coordination.

Conoscenze

Customer service coordination

Organization

Communication

Team collaboration

Strumenti

CRM software

Microsoft Office

Descrizione del lavoro

Angelcare is seeking a diligent Customer Service Coordinator in Upington, Northern Cape. You will coordinate customer service activities, manage records in the CRM, and liaise with sales, logistics and technical support to resolve requests, ensuring smooth operations and positive customer outcomes.

The role emphasizes strong organizational skills, effective communication, and the ability to work both independently and within a team in a professional office setting.