Administrative Operations Manager

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Performance-based bonuses

Hybrid work arrangement

Job summary

Placements24 is seeking an experienced Administrative Operations Manager for a dynamic hospitality group around Nelspruit. You will lead administrative teams, drive policy improvements, and manage budgets to ensure seamless operations and excellent guest service across multiple properties.

The role requires strategic thinking, strong leadership, and a proven track record in hospitality administration. A hybrid work arrangement and competitive benefits are offered in Mpumalanga’s vibrant setting

Qualifications

• Minimum 6 years in a management role with administrative operations focus.
• Experience in hospitality or service industry is preferred.
• Excellent communication, interpersonal, and negotiation skills.
• Strong leadership and budget management capabilities.
• Proactive, strategic thinker with ability to drive efficiency.

Responsibilities

• Lead and manage the administrative team across multiple hospitality venues.
• Develop, implement, and refine administrative policies and procedures to boost efficiency and guest satisfaction.
• Oversee budget management for administrative departments, including forecasting, expense control, and financial reporting.
• Manage vendor relationships, negotiate contracts, and ensure timely delivery of goods and services.
• Ensure compliance with health, safety, and licensing regulations.
• Coordinate inter-departmental communication and collaboration for smooth operations.
• Oversee office space, facilities, and equipment maintenance and upgrades.
• Implement record-keeping and information management systems.
• Oversee onboarding and training of new administrative staff.
• Drive continuous improvement initiatives within administrative operations.

Skills

Leadership

Budget management

Process improvement

Communication

Negotiation

Organizational skills

Problem solving

Strategic thinking

Education

Degree in Business Administration or Hospitality Management

Tools

Microsoft Office Suite

Property management software

Job description

About the Role

Our client, a dynamic and growing hospitality group operating in the scenic region around Nelspruit , is seeking an experienced Administrative Operations Manager. This leadership role is responsible for overseeing and optimizing all administrative functions across multiple properties, ensuring seamless operations and excellent service delivery. The successful candidate will be a strategic thinker, adept at managing teams, streamlining processes, and maintaining high standards of operational efficiency. This is a remarkable opportunity to shape the administrative framework of a prominent hospitality brand in the beautiful province of Mpumalanga .

Key Responsibilities

Lead and manage the administrative team across various hospitality venues. Develop, implement, and refine administrative policies and procedures to enhance efficiency and guest satisfaction. Oversee budget management for administrative departments, including forecasting, expense control, and financial reporting. Manage vendor relationships, negotiate contracts, and ensure the timely delivery of goods and services. Ensure compliance with all relevant health, safety, and licensing regulations. Coordinate inter-departmental communication and collaboration to ensure smooth operations. Manage office space, facilities, and equipment, coordinating maintenance and upgrades as needed. Implement and maintain effective record-keeping and information management systems. Oversee the onboarding and training of new administrative staff. Drive continuous improvement initiatives within administrative operations.

Requirements

Minimum of 6 years of experience in a management role, with a focus on administrative operations, preferably within the hospitality or service industry. Demonstrated experience in team leadership, budget management, and process improvement. Strong understanding of hospitality operations and administrative best practices. Excellent communication, interpersonal, and negotiation skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and property management software. Exceptional organizational, multitasking, and problem-solving abilities. Ability to work effectively under pressure and meet deadlines. Strategic thinking and a proactive approach to operational challenges. Relevant degree or professional qualification in Business Administration or Hospitality Management. Proven ability to implement and maintain high standards of operational excellence.

Benefits

Our client offers a highly competitive salary, reflecting the seniority and scope of the role, coupled with an attractive benefits package. This includes comprehensive medical aid, a substantial provident fund, and generous performance-based bonuses. Excellent opportunities for career advancement and professional development within the group are available. The role offers a Hybrid work arrangement, allowing for a blend of on-site management and remote oversight. You will be contributing to the success of a leading hospitality brand in the vibrant Mpumalanga region, with a base near Nelspruit . Join a forward-thinking company that values operational leadership and employee growth.