Administrative Coordinator - Client Services

Placements24; Gqeberha; Híbrido; ZAR 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation package

Flexible remote work arrangement

Professional development opportunities

Contribute to client success in a grow

Descripción de la vacante

Placements24 is seeking an organized Administrative Coordinator for the Client Services team. This mostly remote role involves supporting client interactions, managing documentation, and coordinating administrative processes to ensure smooth client experiences.

You will handle databases, schedule meetings, prepare proposals and contracts, and assist onboarding for new clients. Strong communication, detail orientation, and CRM familiarity are valued assets in this growing organization.

Formación

• Proven experience in an administrative or client support role, with remote work experience valued.
• Strong organizational and multitasking abilities with sharp attention to detail.
• Excellent written and verbal communication for professional client interactions.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM systems.
• Ability to work independently, manage time effectively, and meet deadlines remotely.
• Proactive, service-oriented attitude with discretion in handling client information.

Responsabilidades

• Provide essential administrative support to the Client Services team, facilitating efficient client interactions.
• Manage client databases, ensuring all client information is accurate, up-to-date, and securely stored.
• Schedule client meetings and appointments, coordinating availability across multiple parties.
• Prepare and distribute client-related documents, including proposals, contracts, and follow-up materials.
• Handle client inquiries via email and phone, providing timely and professional responses.
• Assist in the onboarding process for new clients, gathering necessary documentation and information.
• Track client project progress and update internal systems accordingly.
• Coordinate with internal departments to ensure client needs are met effectively and efficiently.
• Organize and maintain digital files and records related to client services.
• Support the preparation of reports and presentations for client reviews.
• Proactively identify and address potential client service issues to ensure a high level of satisfaction.
• Contribute to the continuous improvement of client service administrative processes.

Descripción del empleo

About the Role

Our client, a dynamic and client-focused firm, is seeking an organized and dedicated Administrative Coordinator for their Client Services department. This role is primarily remote, offering flexibility and the opportunity to contribute to a client-centric team from anywhere. The successful candidate will play a vital role in supporting client interactions, managing documentation, and ensuring the smooth execution of client-related administrative processes. This position requires excellent communication skills, meticulous attention to detail, and a proactive approach to client satisfaction. If you are a highly organized administrative professional looking to excel in a remote role focused on delivering exceptional client experiences, this opportunity in Port Elizabeth (with remote work flexibility) is ideal.

Key Responsibilities

• Provide essential administrative support to the Client Services team, facilitating efficient client interactions.
• Manage client databases, ensuring all client information is accurate, up-to-date, and securely stored.
• Schedule client meetings and appointments, coordinating availability across multiple parties.
• Prepare and distribute client-related documents, including proposals, contracts, and follow-up materials.
• Handle client inquiries via email and phone, providing timely and professional responses.
• Assist in the onboarding process for new clients, gathering necessary documentation and information.
• Track client project progress and update internal systems accordingly.
• Coordinate with internal departments to ensure client needs are met effectively and efficiently.
• Organize and maintain digital files and records related to client services.
• Support the preparation of reports and presentations for client reviews.
• Proactively identify and address potential client service issues to ensure a high level of satisfaction.
• Contribute to the continuous improvement of client service administrative processes.

Requirements

• Proven experience in an administrative or client support role, with experience in remote settings highly valued.
• Strong organizational and multitasking abilities, with a keen eye for detail.
• Excellent written and verbal communication skills, with a focus on professional client interaction.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems is a plus.
• Ability to work independently, manage time effectively, and meet deadlines in a remote environment.
• A proactive and service-oriented attitude towards clients and colleagues.
• Discretion in handling client information.
• Familiarity with standard business practices in Port Elizabeth is beneficial.
• Ability to adapt to new technologies and administrative tools.

Benefits

• Competitive compensation package.
• Flexible remote work arrangement.
• Opportunity to work within a client-focused and supportive team.
• Professional development opportunities in client services and administration.
• Contribute to client success in a growing organization.
• Work from a location that suits you, while being connected to the Eastern Cape business community.