Administrative Manager - Client Services

Placements24; East London; Hybrid; ZAR 520,000 - 780,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Performance incentives

Paid time off

Job summary

Placements24 in East London is seeking an experienced Administrative Manager to lead its Client Services department. This hybrid role combines on-site leadership in the Eastern Cape with remote flexibility, guiding a team to deliver exceptional client experiences and streamline administrative processes.

The ideal candidate will have 7+ years in administrative management, 3+ in supervision, strong organizational and communication skills, and proficiency with MS Office, CRM and project management

Qualifications

• Minimum of 7 years of experience in administrative management or related roles.
• At least 3 years in a supervisory capacity.
• Strong leadership and team management abilities.
• Excellent written and verbal English communication.

Responsibilities

• Lead and develop a team of administrative professionals in Client Services.
• Oversee daily admin operations to ensure efficiency and high-quality service.
• Develop and refine administrative policies and procedures.
• Manage client onboarding for smooth engagements.
• Coordinate cross-departmental support and project delivery.
• Maintain client databases for accuracy.
• Manage complex scheduling and travel for senior client-facing staff.
• Monitor budgets and approve expenditures.
• Ensure compliance with industry regulations and standards.
• Drive improvements to enhance service levels.
• Prepare reports on admin performance for senior management.

Skills

Leadership

Team management

Organizational skills

Communication skills

Problem-solving

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office Suite

CRM software

Project management software

Job description

About the Role

Our client, a growing professional services firm located in East London , is seeking an experienced Administrative Manager to lead their Client Services department. This pivotal role requires a highly organized, proactive, and communicative individual to oversee all administrative functions that support client engagement and satisfaction. The Manager will be responsible for streamlining processes, managing a team of administrative staff, and ensuring the highest level of support is provided to clients and internal teams. This hybrid position offers a blend of on‑site leadership and remote flexibility, based in the Eastern Cape . We are looking for a strategic thinker with a proven track record in administrative management and a passion for delivering exceptional client experiences.

Key Responsibilities

• Lead, manage, and mentor a team of administrative professionals within the Client Services department.


• Oversee daily administrative operations, ensuring efficiency and high-quality service delivery.


• Develop, implement, and refine administrative policies and procedures to optimize workflow and enhance client satisfaction.


• Manage client onboarding processes, ensuring a smooth and professional experience from initiation to completion.


• Coordinate with various departments to ensure seamless client support and project execution.


• Oversee the management of client databases, ensuring data accuracy and integrity.


• Handle complex scheduling, correspondence, and travel arrangements for senior client-facing staff.


• Manage departmental budgets, track expenses, and approve expenditures within policy guidelines.


• Ensure compliance with industry regulations and company standards in all administrative functions.


• Drive continuous improvement initiatives within the administrative team to enhance service levels and operational efficiency.


• Prepare reports and present findings on administrative performance and client service metrics to senior management.

Requirements

• Minimum of 7 years of experience in administrative management, office management, or a client services support role, with at least 3 years in a supervisory capacity.


• Proven leadership and team management skills.


• Exceptional organizational, planning, and problem‑solving abilities.


• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with CRM and project management software.


• Excellent written and verbal communication skills in English, with strong interpersonal and negotiation skills.


• Demonstrated ability to manage confidential information and maintain professional composure.


• Experience in developing and implementing administrative policies and procedures.


• A relevant tertiary qualification in Business Administration or a related field is essential.


• Familiarity with the client services sector in East London is a significant advantage.

Benefits

Our client offers a competitive salary, comprehensive health and retirement benefits, performance incentives, and ample paid time off. This hybrid role provides a balanced work environment with opportunities for professional development and career advancement within a respected firm in East London , Eastern Cape .