Accounts Receivable & Collections Specialist

Fidelity Services Group; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Fidelity Services Group is seeking a debt collections professional in Gauteng to drive successful cash collection and reduce bad debt. You will contact clients, record interactions in Listener, and ensure adherence to collection policies while maintaining excellent customer service.

The role requires Matric and a finance-related qualification, 2–3 years of collections experience, and solid Excel skills along with knowledge of LSN and SAP.

Qualifications

• Matric and a finance-related qualification are required.
• 2-3 years of collections experience in a high-volume consumer environment.
• Strong knowledge of Microsoft Excel; working knowledge of LSN and SAP.
• Excellent communication skills and ability to interact with clients professionally.

Responsibilities

• Telephonically contact clients with due or overdue amounts to obtain payment.
• Record notes from outbound calls in the Listener system.
• Make the minimum prescribed collection calls daily and manage debit order resubmissions in Listener.
• Verify client information and convert printed communication to electronic formats.
• Obtain and follow up on payment commitments to settle overdue accounts.
• Forward, address, and resolve client queries with relevant departments; provide documentation as requested.

Skills

Verbal and written communication

Customer service

Ability to work under pressure

Attention to detail

Computer literacy

Education

Matric

Credit Management or Finance related qualification

Tools

LSN

SAP

Microsoft Excel

Job description

Fidelity Services Group is seeking a debt collections professional in Gauteng to drive successful cash collection and reduce bad debt. You will contact clients, record interactions in Listener, and ensure adherence to collection policies while maintaining excellent customer service.

The role requires Matric and a finance-related qualification, 2–3 years of collections experience, and solid Excel skills along with knowledge of LSN and SAP.