Account Manager

Placements24; Bloemfontein; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Competitive salary with performance-</

Job summary

Placements24 is seeking an Account Manager to service clients in the Welkom area, ensuring retention and satisfaction while identifying upsell opportunities. You will be the primary contact for assigned accounts and will tailor solutions to evolving client needs.

Join a team that values strong client partnerships and a proactive, service-driven approach. This role offers growth within a supportive Free State-based organization.

Qualifications

• Proven experience in account management, sales, or a related client-facing role.

Responsibilities

• Manage a portfolio of assigned client accounts, ensuring high retention rates.
• Develop deep understanding of client businesses and their strategic objectives.
• Identify and pursue opportunities for account growth through upselling and cross-selling.
• Serve as the main point of contact for client inquiries, issues, and feedback.
• Conduct regular business reviews with clients to assess satisfaction and discuss future needs.
• Collaborate with internal teams to ensure seamless service delivery and issue resolution.

Skills

Account management

Sales

Client relations

CRM software

Multitasking

Tools

CRM software

Job description

About the Role

Our client is seeking a proactive and relationship-driven Account Manager to serve clients in and around Welkom . This role is central to ensuring client retention and satisfaction by providing exceptional service and identifying opportunities for upselling and cross-selling. You will be the primary point of contact for assigned clients, working to understand their evolving needs and ensuring our client's solutions consistently meet them. This position offers a fantastic opportunity to grow within a company that values its client partnerships and fosters a supportive atmosphere in the Free State .

Key Responsibilities

• Manage a portfolio of assigned client accounts, ensuring high retention rates.
• Develop deep understanding of client businesses and their strategic objectives.
• Identify and pursue opportunities for account growth through upselling and cross-selling.
• Serve as the main point of contact for client inquiries, issues, and feedback.
• Conduct regular business reviews with clients to assess satisfaction and discuss future needs.
• Collaborate with internal teams to ensure seamless service delivery and issue resolution.

Requirements

• Proven experience in account management , sales, or a related client-facing role.
• Excellent interpersonal and communication skills, with a knack for building rapport.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to manage multiple accounts and priorities effectively.
• Familiarity with CRM software and client management best practices.
• Experience in the relevant industry is a plus.

Benefits

• Competitive salary with performance-based bonuses.
• Health and wellness programs.
• Opportunities for professional development and career progression in Welkom .
• A collaborative and client-focused work environment.
• Travel opportunities within the Free State region.