Account Manager - Sales

Placements24; Gqeberha; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Bonuses & commissions

Remote work

Health, dental, and vision insurance

Professional development

Job summary

Placements24 is seeking a dedicated Account Manager to oversee and grow existing client relationships in the Port Elizabeth region. This remote role focuses on client satisfaction, retention, and identifying upsell opportunities across our client's product suite.

You will be the primary contact for allocated accounts, conduct regular business reviews, coordinate with sales, support and product teams, and strive for long-term partnerships that drive revenue.

Qualifications

• Proven experience as an Account Manager or in a similar client-facing sales role.
• Excellent communication, interpersonal, and negotiation skills.
• Demonstrated ability to manage multiple client relationships and prioritize effectively.
• Strong understanding of sales principles and customer service best practices.
• Proficiency in CRM software and other relevant sales tools.

Responsibilities

• Manage a portfolio of existing client accounts, fostering strong, long-term relationships.
• Proactively identify and pursue opportunities for upselling and cross-selling additional products or services.
• Serve as the main point of contact for client inquiries, issues, and requests, ensuring timely and satisfactory resolution.
• Conduct regular business reviews with clients to assess satisfaction, gather feedback, and plan future strategies.
• Collaborate with internal teams (e.g., sales, support, product) to ensure client needs are met effectively.

Skills

Account management

Client relationships

Communication skills

Negotiation

CRM software proficiency

Multi-tasking

Tools

CRM software

Sales tools

Job description

About the Role

Our client is seeking a dedicated and relationship-focused Account Manager to oversee and grow existing client relationships within the Port Elizabeth region. This role is pivotal in ensuring client satisfaction, driving retention, and identifying opportunities for upselling and cross-selling our client's comprehensive suite of products and services. You will act as the primary point of contact for your assigned accounts, understanding their evolving business needs and ensuring they receive exceptional service and support. This position offers a chance to build long-term partnerships and contribute significantly to customer loyalty and revenue growth, from a fully remote setup.

Key Responsibilities

• Manage a portfolio of existing client accounts, fostering strong, long-term relationships.
• Proactively identify and pursue opportunities for upselling and cross-selling additional products or services.
• Serve as the main point of contact for client inquiries, issues, and requests, ensuring timely and satisfactory resolution.
• Conduct regular business reviews with clients to assess satisfaction, gather feedback, and plan future strategies.
• Collaborate with internal teams (e.g., sales, support, product) to ensure client needs are met effectively.

Requirements

• Proven experience as an Account Manager or in a similar client-facing sales role.
• Excellent communication, interpersonal, and negotiation skills.
• Demonstrated ability to manage multiple client relationships and prioritize effectively.
• Strong understanding of sales principles and customer service best practices.
• Proficiency in CRM software and other relevant sales tools.

Benefits

• Competitive salary with performance-based bonuses and commissions.
• Fully remote working arrangement for optimal work-life balance.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development and attending industry conferences.
• A collaborative and supportive team environment focused on client success.