Account Manager

Placements24; Mossel Bay; On-site; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Performance bonuses

Career advancement

Training & development

Collaborative team

Travel opportunities

Job summary

Placements24 in Mossel Bay is seeking an Account Manager to oversee a portfolio of client accounts and drive retention and growth within the Western Cape region.

You will act as the main liaison between clients and internal teams, identify upsell opportunities, and deliver strategic account plans aligned with company goals. Travel within the region may be required.

Qualifications

• Proven experience in account management or a similar client-facing sales role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of CRM principles and software.
• Ability to develop strategic account plans and execute them effectively.
• Proactive problem-solving with a customer-centric approach.
• Familiarity with Mossel Bay / Western Cape business landscape is advantageous.

Responsibilities

• Manage a designated portfolio of client accounts and foster retention.
• Identify upsell and cross-sell opportunities to grow revenue.
• Liaise between clients and internal teams for seamless service.
• Develop and present strategic account plans aligned with client goals.
• Conduct regular business reviews to assess satisfaction and improvements.
• Track key metrics, pipeline status, and sales forecasts.

Skills

Account management

Communication

Negotiation

Interpersonal skills

Relationship building

Tools

CRM software

Job description

About the Role

Our client seeks a dynamic and relationship-oriented Account Manager to join their team in Mossel Bay . This position is critical for managing and growing existing client accounts, ensuring high levels of customer satisfaction and retention. You will be the primary point of contact for a portfolio of clients, understanding their evolving needs and proactively offering solutions that enhance their business. This role offers a fantastic opportunity to build lasting partnerships and drive revenue growth within the beautiful Western Cape region.

Key Responsibilities

• Manage a designated portfolio of client accounts, fostering strong relationships and ensuring retention.
• Identify opportunities for account growth through upselling and cross-selling relevant products and services.
• Act as the main liaison between clients and internal departments, ensuring seamless communication and problem resolution.
• Develop and present strategic account plans that align with client objectives and company goals.
• Conduct regular business reviews with clients to assess satisfaction and identify areas for improvement.
• Track and report on key account metrics, pipeline status, and sales forecasts accurately.

Requirements

• Proven experience in account management or a similar client-facing sales role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of customer relationship management (CRM) principles and software.
• Ability to develop strategic account plans and execute them effectively.
• Proactive problem-solving skills and a customer-centric approach.
• Familiarity with the business landscape in Mossel Bay and the wider Western Cape is advantageous.

Benefits

• Competitive salary with attractive performance-based incentives and bonuses.
• Opportunities for career advancement within a reputable organization.
• Ongoing training and professional development support.
• A supportive team environment focused on collaboration and success.
• Potential for client-related travel within the region.