Account Manager

Placements24; Sandton; On-site; ZAR 350,000 - 600,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based bonuses

Medical and retirement benefits

Career development and training

Job summary

Placements24 in Sandton seeks an experienced Account Manager to service a portfolio of key client accounts. You will be the primary contact, drive retention, and identify opportunities for growth while coordinating with sales, support, and product teams.

The role demands strong relationship skills, a deep understanding of CRM-driven sales cycles, and the ability to propose effective solutions to client needs. This is a client-facing, on-site position in Gauteng.

Qualifications

• Proven experience in Account Management or similar role.
• Success in retaining and growing key client accounts.
• Excellent communication and interpersonal skills.
• Strong understanding of sales cycles and CRM concepts.
• Ability to identify client needs and propose solutions.
• Proficient with CRM software and account management tools.

Responsibilities

• Manage a portfolio of assigned client accounts, fostering strong, long-term relationships.
• Serve as the main point of contact for client inquiries, issues, and requests, ensuring timely resolution.
• Identify opportunities for upselling and cross-selling to increase account value.
• Develop and execute account plans to achieve retention and growth targets.
• Collaborate with internal teams (sales, support, product) to ensure exceptional client service delivery.
• Gather client feedback and communicate insights to inform product development and service improvements.

Skills

Account management

Client relationship building

Negotiation

Interpersonal skills

Sales cycle understanding

Proactive problem solving

Education

Bachelor's degree in Business/Sales/Marketing

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and client-focused Account Manager to join their thriving team in Sandton. This role is essential for managing and growing relationships with a portfolio of key accounts, ensuring client satisfaction and identifying opportunities for expansion. You will act as the primary point of contact, understanding client needs deeply and ensuring that our client's offerings provide maximum value. The ideal candidate possesses excellent interpersonal skills, a strong understanding of client success strategies, and a proven ability to retain and grow accounts within the competitive Gauteng market.

Key Responsibilities

• Manage a portfolio of assigned client accounts, fostering strong, long-term relationships.
• Serve as the main point of contact for client inquiries, issues, and requests, ensuring timely resolution.
• Identify opportunities for upselling and cross-selling to increase account value.
• Develop and execute account plans to achieve retention and growth targets.
• Collaborate with internal teams (sales, support, product) to ensure exceptional client service delivery.
• Gather client feedback and communicate insights to inform product development and service improvements.

Requirements

• Proven experience in Account Management or a similar client relationship role.
• Demonstrated success in retaining and growing key client accounts.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of sales cycles and customer relationship management principles.
• Ability to proactively identify client needs and propose effective solutions.
• Proficiency with CRM software and account management tools.

Benefits

• Competitive base salary and attractive performance-based bonuses.
• Comprehensive medical and retirement benefits.
• Opportunities for professional development and career advancement.
• A supportive and collaborative team environment.
• Access to industry leading client management tools and training.