Account Manager - Remote

Placements24; Rustenburg; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Competitive salary with performance-bv

Medical insurance

Retirement savings options

Paid time off

Remote work stipend

Online courses and training

Job summary

Placements24 is seeking an Account Manager to join a fully remote team operating across South Africa. You will nurture and grow relationships with existing clients, identify upsell opportunities, and act as the primary contact for a portfolio of accounts.

The role emphasizes client satisfaction, value delivery, and revenue growth within a remote-first culture. You will leverage your communication and relationship-building skills to become a trusted advisor, coordinating with internal teams and

Qualifications

• Proven experience in account management or client-facing sales.
• Demonstrated success in growing existing accounts and meeting revenue targets.
• Excellent communication and interpersonal skills.
• Strong understanding of software solutions and value delivery.
• Proficiency with CRM software (HubSpot, Salesforce) and project tools.
• Self-motivated to work remotely and manage multiple accounts.

Responsibilities

• Manage and grow a portfolio of existing client accounts as primary contact.
• Develop strategies to deepen client relationships and increase CLV.
• Identify upsell and cross-sell opportunities.
• Conduct regular business reviews to assess needs and value delivered.
• Address client issues promptly and coordinate with internal teams.
• Collaborate with sales to onboard new clients and ensure smooth handover.
• Track engagement and account health metrics.

Skills

Account management

Client relations

Revenue targets

Negotiation

Communication

Interpersonal skills

CRM proficiency

Education

Bachelor's degree in Business/Marketing

Tools

HubSpot

Salesforce

Job description

About the Role

Our client, a recognized leader in providing bespoke software solutions, is seeking a dedicated and client-focused Account Manager to join their expanding virtual sales team. This role is a 100% remote position, allowing you to operate from your home office anywhere in South Africa . As an Account Manager, you will be responsible for nurturing and growing relationships with existing clients, ensuring their satisfaction and identifying opportunities for upsells and cross-sells. You will act as the primary point of contact, understanding client needs deeply and ensuring our client's solutions continue to deliver exceptional value. This is an exciting opportunity to contribute to client success and drive revenue growth within a supportive and innovative remote-first culture. You will leverage your communication and relationship-building skills to foster long-term partnerships and become a trusted advisor to your portfolio of clients.

Key Responsibilities

• Manage and grow a portfolio of existing client accounts, serving as their primary point of contact.
• Develop and execute strategies to deepen client relationships and increase customer lifetime value.
• Identify and pursue opportunities for upselling and cross-selling additional products and services.
• Conduct regular business reviews with clients to assess their needs, demonstrate value, and ensure satisfaction.
• Address client issues and concerns promptly and effectively, coordinating with internal teams as needed.
• Collaborate with the sales team to ensure smooth onboarding of new clients and successful handover of accounts.
• Track client engagement and account health metrics, reporting on key performance indicators.
• Stay informed about our client's product roadmap and industry trends to provide informed recommendations to clients.
• Gather client feedback and insights to inform product development and service improvements.
• Contribute to the development of best practices for account management within the remote team.

Requirements

• Proven experience in account management, client relationship management, or a similar client-facing sales role.
• Demonstrated success in growing existing accounts and meeting revenue targets.
• Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport quickly.
• Strong understanding of software solutions and the ability to articulate technical concepts clearly.
• Proficiency in CRM software (e.g., HubSpot, Salesforce) and project management tools.
• Self-disciplined and motivated to work autonomously in a remote environment.
• Ability to manage multiple client accounts simultaneously and prioritize effectively.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
• A proactive approach to problem-solving and client satisfaction.
• Passion for technology and a commitment to delivering exceptional client service.

Benefits

• This fully remote position offers a competitive salary with an attractive performance-based bonus structure.
• We provide comprehensive medical insurance, retirement savings options, and paid time off.
• Our client offers a remote work stipend to enhance your home office setup.
• Continuous professional development is a priority, with access to online courses, workshops, and industry-specific training.
• You'll be part of a collaborative and supportive virtual team environment that encourages innovation and professional growth.
• Experience the flexibility and autonomy of a remote-first workplace while contributing to a successful and growing company.
• Opportunities for career advancement are abundant within our expanding organization.