Account Manager - Hospitality

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Travel allowance

Health insurance

Hybrid work model

Career development

Job summary

Placements24 invites an experienced Account Manager to join our Nelspruit operations. Hybrid role with office-based client management from Nelspruit and on-site visits across Mpumalanga to hotels, restaurants and hospitality venues.

You will grow accounts, drive adoption of our hospitality software, and identify upsell opportunities while delivering excellent service. Ideal candidates have 3+ years in account management, strong relationship skills, and a hospitality or tech background.

Qualifications

• 3+ years in account management or client relationships, preferably in hospitality or tech.
• Proven ability to manage portfolios and drive retention and growth.
• Excellent communication, negotiation and presentation skills.

Responsibilities

• Manage a portfolio of hospitality clients, serving as their primary contact.
• Develop and maintain relationships with key stakeholders in hotels and restaurants.
• Ensure client satisfaction and retention through proactive engagement.
• Identify opportunities for upselling and cross-selling services.
• Conduct regular business reviews to assess needs and value.
• Achieve account growth and revenue targets for your portfolio.
• Collaborate with internal teams to resolve issues and ensure service delivery.
• Stay updated on hospitality industry trends and best practices.
• Provide feedback to product teams based on client needs and market insights.

Skills

Account management

Client relationships

Negotiation

Sales growth

Education

Bachelor's degree in Hospitality Management or related field

Tools

CRM software

Job description

About the Role Our client, a leading supplier of hospitality management software and solutions, is seeking an experienced Account Manager for their **Nelspruit** operations. This hybrid role involves managing client relationships from their **Nelspruit** office and conducting on-site visits to hotels, restaurants, and other hospitality businesses throughout **Mpumalanga**. You will be responsible for ensuring client satisfaction, driving adoption of our client's services, and identifying opportunities for upselling and cross-selling. The ideal candidate will have a strong understanding of the hospitality industry, exceptional relationship management skills, and a proven ability to drive growth within an existing client base. You will be instrumental in fostering long-term partnerships and ensuring the success of our client's hospitality clients in the region.

Key Responsibilities

• Manage a portfolio of hospitality clients, serving as their primary point of contact.
• Develop and maintain strong, long-term relationships with key stakeholders in hotels and restaurants.
• Ensure client satisfaction and retention through proactive engagement and support.
• Identify opportunities for upselling and cross-selling additional services and features.
• Conduct regular business reviews to assess client needs and demonstrate value.
• Achieve account growth and revenue targets for your assigned portfolio.
• Collaborate with internal teams to resolve client issues and ensure seamless service delivery.
• Stay abreast of industry trends and best practices in hospitality management.
• Provide feedback to product development teams based on client needs and market insights.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3 years of experience in account management or client relationship management, preferably within the hospitality or technology sector.
• Proven track record of managing client portfolios and achieving retention and growth targets.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of the hospitality industry and its operational challenges.
• Ability to work effectively in a hybrid environment, balancing office and field responsibilities.
• Based in or willing to relocate to **Nelspruit**.
• Proficiency in CRM software and client management tools.
• Excellent problem-solving skills and a client-centric attitude.

Benefits

• Competitive base salary with attractive performance bonuses.
• Travel allowance and reimbursement for business-related expenses.
• Comprehensive health insurance and retirement fund.
• Opportunities for professional development and training.
• Work with innovative technology solutions for the hospitality sector.
• Hybrid work model for a balanced lifestyle.
• Career progression opportunities.