Key Account Manager - Hospitality Supplies

Placements24; Mossel Bay; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive base salary plus comm.

Medical aid

Retirement savings options

Professional development opportunities

Job summary

Placements24 is seeking a sophisticated Key Account Manager for Mossel Bay, Western Cape, to manage and grow high-value hospitality accounts. The role blends remote planning with client-site visits, requiring strategic thinking, negotiation, and exceptional service delivery.

You will build relationships with hotels, restaurants, and caterers, tailor solutions from a wide product range, and contribute to long-term partnerships in a vibrant coastal region.

Qualifications

• Minimum 4–6 years in Key Account Management or B2B sales in hospitality or food service.
• Proven ability to manage and grow high-value client accounts.
• Experience with CRM software (Salesforce) and strong communication skills.

Responsibilities

• Develop and execute strategic account management plans to meet sales targets.
• Build and maintain relationships with key decision-makers in Mossel Bay.
• Understand client objectives to offer tailored solutions.
• Conduct product presentations, demonstrations, and site visits.
• Negotiate contracts, pricing, and SLAs.
• Identify opportunities for growth through upselling and cross-selling.
• Serve as primary contact for clients and resolve inquiries.
• Monitor market trends and competitor activity.
• Collaborate with logistics, customer service, and marketing for seamless service.
• Provide accurate forecasts and regular performance reports.

Skills

Relationship building

Negotiation

B2B sales

Communication

Strategic selling

Education

Bachelor's degree in Business, Marketing or Hospitality

Tools

Salesforce

Job description

About the Role

Our client, a leading national supplier of premium hospitality supplies and consumables, is looking for a sophisticated and relationship-driven Key Account Manager to serve the vibrant Mossel Bay, Western Cape area. This role is designed for a sales professional adept at managing and growing high-value client relationships within the hospitality sector, including hotels, restaurants, and catering services. You will be responsible for understanding the unique needs of these businesses and providing them with tailored solutions from our client's extensive product range. This hybrid role allows for a blend of remote planning and client-site visits, offering flexibility while ensuring strong market presence. The successful candidate will be a strategic thinker, a skilled negotiator, and passionate about delivering exceptional service to foster long-term partnerships. This is an excellent opportunity to contribute to the success of a well-established brand and to build a strong career in the hospitality supply chain within this beautiful coastal region.

Key Responsibilities

• Develop and execute strategic account management plans to achieve and exceed sales targets for key clients.
• Build and maintain strong, long-lasting relationships with key decision-makers in the hospitality industry across Mossel Bay .
• Understand client business objectives, challenges, and operational needs to offer customized solutions.
• Conduct regular product presentations, demonstrations, and site visits to showcase our client's offerings.
• Negotiate contracts, pricing, and service level agreements to secure profitable business.
• Identify opportunities for account growth through upselling and cross-selling complementary products.
• Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly and efficiently.
• Monitor market trends and competitor activities to ensure our client's competitive edge.
• Collaborate with internal teams (logistics, customer service, marketing) to ensure seamless client experiences.
• Provide accurate sales forecasts and regular reports on account status and performance.

Requirements

• Minimum of 4-6 years of experience in Key Account Management, B2B sales, or a related role, preferably within the hospitality or food service supply industry.
• Proven ability to manage and grow a portfolio of high-value client accounts.
• Excellent communication, presentation, and negotiation skills.
• Strong understanding of the hospitality industry and its specific supply needs.
• Proficiency in CRM software (e.g., Salesforce) and sales management tools.
• Self-motivated, results-oriented, and able to work independently.
• Ability to travel regularly within the Mossel Bay area and surrounding regions.
• Must have a valid driver's license and reliable transportation.
• A degree in Business, Marketing, Hospitality Management, or a related field is preferred.
• Resides in or can reliably commute to Mossel Bay, Western Cape.

Benefits

• Our client offers a competitive base salary plus an attractive commission structure tied to account performance and growth.
• Comprehensive benefits include medical aid, paid time off, and retirement savings options.
• Opportunities for professional development and training are provided to enhance skills and career progression.
• This hybrid role offers a good work-life balance, combining remote administrative tasks with engaging client interactions.
• Join a supportive team environment within a company that values its employees and is dedicated to excellence in service delivery.
• This is a fantastic chance to become a key player in supplying essential products to the thriving hospitality sector of Mossel Bay .