Account Manager - Digital Marketing Solutions

Placements24; Gqeberha; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Health benefits

Wellness benefits

Vacation leave

Professional development

Learning opportunities

Diverse projects exposure

Collaborative culture

Retirement plan

Team-building events

Flexible hybrid

Job summary

Placements24 in Port Elizabeth, Eastern Cape, is seeking an Account Manager to lead a portfolio of digital marketing clients in a hybrid role. You will liaise with creative, strategy, and analytics teams to deliver tailored campaigns that align with client goals and drive measurable results.

The ideal candidate has 4+ years in account management within a digital marketing setting, strong analytical and communication skills, and proficiency with CRM systems and Google Analytics.

Qualifications

• Minimum of 4 years in account management or client services.
• Experience managing multiple client accounts.
• Strong knowledge of digital marketing channels.
• Excellent communication and interpersonal skills.
• Hybrid work experience and CRM software proficiency.
• Bachelor's degree in Marketing, Communications, Business or related field.

Responsibilities

• Manage a portfolio of client accounts, serving as the main point of contact for all communication and service delivery.
• Develop a deep understanding of client business goals, marketing objectives, and industry landscape.
• Create and present strategic digital marketing plans, including SEO, SEM, social media, content, and email marketing.
• Oversee the execution of marketing campaigns, ensuring they are delivered on time and within budget.
• Monitor campaign performance, analyze data, and provide regular reports with actionable insights to clients.
• Identify opportunities for upselling and cross-selling additional services to existing clients.
• Build strong, long-lasting relationships with clients based on trust and proven results.
• Collaborate with internal teams to ensure seamless campaign execution.
• Address client concerns and resolve issues promptly and professionally.
• Stay updated on the latest digital marketing trends and best practices.

Skills

Account management

Client relations

Communication

Analytical skills

Hybrid work experience

CRM proficiency

Education

Bachelor's degree in Marketing, Communications, Business or related field

Tools

Google Analytics

CRM software

Job description

About the Role

About the Role Our client, a dynamic digital marketing agency renowned for its innovative campaigns, is searching for a motivated Account Manager to join their team in Port Elizabeth, Eastern Cape, ZA . This is a hybrid position, offering the best of both worlds: the collaborative energy of an office environment and the flexibility of remote work. You will be the primary point of contact for a portfolio of key clients, nurturing strong relationships, understanding their marketing objectives, and ensuring the successful delivery of digital campaigns that drive measurable results. The ideal candidate is passionate about digital marketing, possesses exceptional client management skills, and has a keen eye for detail. You will work closely with creative, strategy, and analytics teams to craft and execute tailored marketing solutions. This role is perfect for a proactive professional who thrives on building partnerships and exceeding client expectations. Join a growing agency committed to innovation and client success, where your contributions will be highly valued and recognized. You will play a crucial role in retaining and growing our client base by delivering outstanding service and campaign performance. This position offers a fantastic opportunity for career growth in the exciting field of digital marketing.

Key Responsibilities

• Manage a portfolio of client accounts, serving as the main point of contact for all communication and service delivery.
• Develop a deep understanding of client business goals, marketing objectives, and industry landscape.
• Create and present strategic digital marketing plans, including SEO, SEM, social media, content, and email marketing.
• Oversee the execution of marketing campaigns, ensuring they are delivered on time and within budget.
• Monitor campaign performance, analyze data, and provide regular reports with actionable insights to clients.
• Identify opportunities for upselling and cross-selling additional services to existing clients.
• Build strong, long-lasting relationships with clients based on trust and proven results.
• Collaborate with internal teams (creative, strategy, paid media, development) to ensure seamless campaign execution.
• Address client concerns and resolve issues promptly and professionally.
• Stay updated on the latest digital marketing trends and best practices.

Requirements

• Minimum of 4 years of experience in account management, client services, or a related role within a digital marketing agency or marketing department.
• Proven ability to manage multiple client accounts and projects simultaneously.
• Solid understanding of various digital marketing channels and tactics (SEO, SEM, Social Media, Content, Email).
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical skills with the ability to interpret data and provide strategic recommendations.
• Experience working in a hybrid work environment, effectively managing time between remote and office-based tasks.
• Proficiency in marketing analytics platforms (e.g., Google Analytics) and CRM software.
• Bachelor's degree in Marketing, Communications, Business, or a related field.
• Client-focused mindset with a passion for delivering exceptional service.
• Must be based in or willing to relocate to the Port Elizabeth, Eastern Cape, ZA area and available for hybrid work.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health and wellness benefits.
• Generous vacation and holiday leave.
• Opportunities for continuous learning and professional development.
• Exposure to a wide range of exciting digital marketing projects.
• A collaborative and creative agency culture.
• Retirement savings plan.
• Team-building events and social activities.
• Flexible working arrangements within a hybrid model.
• Be part of a growing and innovative marketing team.