24/7 Game Support Specialist – Cape Town

Telkom SA; Cape Town; On-site; ZAR 201,000 - 312,000; Full time

Job summary

Telkom SA in Cape Town seeks a customer service professional to support customers in the online gaming and digital entertainment sector. You will handle inquiries, resolve complex issues, and deliver an exceptional experience across all interactions.

This role requires willingness to rotate 24/7 shifts, including weekends and public holidays, with reliable transport. Strong written and verbal communication, attention to detail, and adaptability are essential.

Qualifications

• Based in or able to work in Cape Town.
• Rotating 24/7 shifts, including weekends and public holidays.
• Reliable transportation for all shift times.
• Matric + 2 years of customer service experience, OR a completed degree/diploma with no experience required.
• Strong written and verbal communication skills.
• Strong attention to detail and adaptability.
• Willingness to complete required background checks.

Responsibilities

• Provide professional and efficient customer support
• Handle and resolve complex customer queries
• Deliver a high-quality customer experience across all interactions
• Communicate clearly and effectively with customers
• Adapt to a fast-paced, 24/7 working environment
• Maintain accuracy and attention to detail when handling customer requests

Skills

Customer service

Communication

Problem solving

Attention to detail

Adaptability

Background checks

Education

Matric

Degree or Diploma

Job description

Telkom SA in Cape Town seeks a customer service professional to support customers in the online gaming and digital entertainment sector. You will handle inquiries, resolve complex issues, and deliver an exceptional experience across all interactions.

This role requires willingness to rotate 24/7 shifts, including weekends and public holidays, with reliable transport. Strong written and verbal communication, attention to detail, and adaptability are essential.