Tech-Savvy Technical Support Advisor

Ascensos; Cape Town; On-site; ZAR 167,400 - 234,360; Full time

Benefits offered by this job

Medical insurance after 6 months

Performance bonus up to R1000

Career progression opportunities

Learning & Development Talent SPA

Employee of the Month

Well-being support onsite

Maternity benefit after 1 year

Free onsite Flu Vaccine

Mid-month travel allowance

Diverse and inclusive environment

Onsite transportation home

Job summary

Ascensos in Cape Town is hiring a Technical Customer Service Representative to deliver exceptional support in a fast-paced environment. You will resolve technical issues, engage with customers across channels, and contribute to a high-quality customer experience from our Gardens site.

Expect 40-hour weeks with shifts that cover 10:00–22:00 UK time, Monday to Sunday on a rotation. We value empathy, problem-solving, and a customer-first approach, plus strong development opportunities and an

Qualifications

• Minimum of 12 months technical customer service experience within a call centre environment.
• Proven experience in technical support.
• Ability to communicate effectively via all channels to customers and stakeholders.
• Strong understanding of computer systems, mobile devices, and software applications.
• Excellent communication and interpersonal skills.

Responsibilities

• Providing exceptional customer experiences by fully engaging with each customer and creating personalised solutions to resolve technical issues.
• Establishing meaningful relationships across teammates and wider team to support resolutions.
• Creating opportunities to make things better and simpler for customers, people and brand.
• Taking ownership for resolving customer issues and working collaboratively to get the right resolution.
• Using your skills to deliver outcomes for customers no matter how complex the issue.
• Using empathetic language to ensure full resolution and prevent repeat contacts.
• Being a brand advocate and delivering world-class customer experiences.

Skills

Technical customer service

Technical support

Communication across channels

Computer systems & devices

Interpersonal skills

Explain tech to non-tech

Problem solving

Customer-first mindset

Empathy & energy

Tools

CRM systems

Support software

Job description

Ascensos in Cape Town is hiring a Technical Customer Service Representative to deliver exceptional support in a fast-paced environment. You will resolve technical issues, engage with customers across channels, and contribute to a high-quality customer experience from our Gardens site.

Expect 40-hour weeks with shifts that cover 10:00–22:00 UK time, Monday to Sunday on a rotation. We value empathy, problem-solving, and a customer-first approach, plus strong development opportunities and an