Customer Experience Specialist – Multichannel Support

Pargo; Cape Town; On-site; ZAR 167,400 - 223,200; Full time

Job summary

Pargo is seeking a Customer Experience Agent in Cape Town to enhance customer satisfaction across our e-commerce delivery services. This role involves responding to queries, resolving complaints, and ensuring service excellence while collaborating with various teams.

The ideal candidate should possess a National Senior Certificate, 1-2 years in customer service, and bilingual skills. Join us in redefining last-mile delivery, and contribute to a dynamic, innovative team.

Qualifications

• 1–2 years of experience in customer service, sales support, or field operations.
• Strong proficiency in office tools and data dashboards.
• Ability to multitask and meet performance targets under pressure.

Responsibilities

• Deliver outstanding service by maintaining a positive attitude toward customers.
• Respond promptly to customer queries across various channels.
• Maintain accurate records of customer interactions and feedback.

Skills

Customer service experience

Communication skills

Problem-solving

Computer literacy

Bilingual (English and local language)

Education

National Senior Certificate (Matric) or equivalent

Tools

Google Workspace

Job description

Pargo is seeking a Customer Experience Agent in Cape Town to enhance customer satisfaction across our e-commerce delivery services. This role involves responding to queries, resolving complaints, and ensuring service excellence while collaborating with various teams.

The ideal candidate should possess a National Senior Certificate, 1-2 years in customer service, and bilingual skills. Join us in redefining last-mile delivery, and contribute to a dynamic, innovative team.