Remote Bilingual Spanish-English Support Agent

Global Pacific Support; Porlamar; On-site; VES 17,416,545 - 26,124,818; Full time

Benefits offered by this job

Remote work

Non-toxic environment

Growth potential

Job summary

Global Pacific Support is seeking a Spanish-speaking Agent to assist customers needing towing and roadside assistance. The role emphasizes clear communication and customer-first service. The position is 100% remote, with flexible scheduling and potential growth within the team.

Responsibilities include handling inbound/outbound calls, coordinating with drivers, and providing timely updates. Fluent in Spanish and English is required; prior call center or dispatch experience is a plus.

Qualifications

• Bilingual in Spanish and English required.
• Strong communication and customer service skills.
• Experience in a call center or dispatching environment is an advantage.
• Ability to handle high-pressure situations calmly and efficiently.
• Excellent listening and problem-solving abilities.
• Basic knowledge of towing or roadside services preferred.
• Proficient with computers, CRM systems, and online tools.
• Must be organized, detail-oriented and reliable.

Responsibilities

• Handle inbound and outbound calls, coordinate with drivers, and provide timely updates to customers.
• Communicate clearly and professionally with customers to ensure a positive, efficient service experience.

Skills

Bilingual: Spanish & English

Call center experience

Customer service

Communication skills

Dispatching experience

Multi-tasking

Problem solving

Tools

CRM software

Online communication tools

Job description

Global Pacific Support is seeking a Spanish-speaking Agent to assist customers needing towing and roadside assistance. The role emphasizes clear communication and customer-first service. The position is 100% remote, with flexible scheduling and potential growth within the team.

Responsibilities include handling inbound/outbound calls, coordinating with drivers, and providing timely updates. Fluent in Spanish and English is required; prior call center or dispatch experience is a plus.