Bilingual Help Desk & Client Onboarding Specialist (Remote)

NeoWork; Porlamar; Remote; VES 22,061,000 - 34,317,000; Full time

Benefits offered by this job

Health insurance (contractors)

Holiday pay

Remote-friendly hours

Mental health days

Performance-based incentives

Annual review

Job summary

NeoWork is seeking a Bilingual Help Desk & Client Support Specialist to support a growing US-focused operation. This teammate will help onboard clients to ordering platforms, provide Tier-1 technical support, and handle bilingual communication between restaurant owners and vendors.

The role requires strong customer service, clear communication in both English and Spanish, and the ability to manage multiple small tasks throughout the day.

Qualifications

• Fluent in English and Spanish, able to switch between both languages comfortably.
• Experience in help desk, support, customer service, or virtual assistant-type roles.
• Strong client-facing communication and active listening.
• Tech-savvy and quick to learn new restaurant or ordering software.
• Organized and capable of juggling many small tasks and follow-through.

Responsibilities

• Onboard restaurant clients to ordering and delivery platforms (UberEats, DoorDash, and similar).
• Guide clients through settings, integrations, and basic troubleshooting.
• Provide Tier-1 help desk support and answer technical questions.
• Conduct bilingual interpretation between English and Spanish during vendor conversations.
• Offer light customer success support to ensure smooth platform adoption.
• Manage scheduling, follow-ups, and information organization.
• Assist with general operational tasks to free up the founder's time.
• Coordinate communication between clients and vendors when needed.

Skills

Bilingual English/Spanish

Help desk experience

Customer service

Client-facing communication

Tech-savvy

Organized multitasking

Proactive mindset

Job description

NeoWork is seeking a Bilingual Help Desk & Client Support Specialist to support a growing US-focused operation. This teammate will help onboard clients to ordering platforms, provide Tier-1 technical support, and handle bilingual communication between restaurant owners and vendors.

The role requires strong customer service, clear communication in both English and Spanish, and the ability to manage multiple small tasks throughout the day.