Bilingual Services Delivery Jr.

galait; Distrito Capital; Hybrid; VES 9,027,000 - 10,813,000; Full time

Benefits offered by this job

International exposure

Career growth

Salary aligned with experience

Job summary

GALAIT is hiring a Service Delivery Jr. to join our growing tech services team in Caracas with hybrid/on-site and remote work. The role requires coordinating services, supporting technical teams, and managing logistics, with 3+ years of relevant experience. English proficiency and 8 AM–5 PM schedule apply.

University degree is a plus but not mandatory; the position offers growth within service delivery and tech ops and salary aligned with experience.

Qualifications

• Minimum 2 years of experience in service coordination, logistics, or customer support.
• Detail-oriented and comfortable managing multiple tasks.
• A degree is a plus, but not mandatory.

Responsibilities

• Coordinate meetings between clients and engineers.
• Track service requests and follow up with clients.
• Keep CRM and documentation up to date.
• Maintain external engineer availability database.
• Review technical visit reports and generate weekly summaries.
• Support administrative tasks and calendar coordination.
• Confirm delivery addresses with clients and suppliers.
• Create shipping labels and track shipments.
• Support logistics and inventory-related tasks.

Skills

Bilingual English/Spanish

CRM tools

Microsoft Office

Multi-tasking

Education

University degree (preferred)

Tools

CRM tools

Microsoft Office

Job description

We’re hiring: Service Delivery Jr. Hibrid / On-site & Remote – Caracas VE Monday to Friday, 8AM to 5PM English C1 proficiency required/mandatory USD 1,000/month University degree is a plus but not mandatory At GALAIT , we’re looking for a proactive, organized and bilingual Service Delivery Jr. to join our growing tech services team in CDMX. If you have 3+ years of experience coordinating services, supporting technical teams, and handling logistics, this role is for you.

What you’ll do

• Coordinate meetings between clients and engineers
• Track service requests and follow up with clients
• Keep CRM and documentation up to date
• Maintain external engineer availability database
• Review technical visit reports and generate weekly summaries
• Support administrative tasks and calendar coordination
• Confirm delivery addresses with clients and suppliers
• Create shipping labels and track shipments
• Support logistics and inventory-related tasks

What we’re looking for

• Minimum 2 years of experience in service coordination, logistics, or customer support
• Detail-oriented and comfortable managing multiple tasks
• Proficient in Microsoft Office and CRM tools
• Fluent in English and Spanish
• A degree is a plus, but not mandatory

What we offer

• Full-time, hibrid (on-site and remote)
• International exposure and a supportive team
• Career growth within service delivery and tech ops
• Salary aligned with experience

Job Types: Full-time, Contract