Customer Service Representative (Latin America)

Jobgether; Venezuela; A distancia; VES 2.097.329 - 2.704.451; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance-based incentives

Paid training and career growth opportunities

Fully remote work with flexible schedules

Upskilling and professional development opportunities

Descripción de la vacante

A talent matching platform is seeking a Customer Service Representative for a fully remote role based in Venezuela. The candidate will handle customer inquiries, resolve issues, and ensure high-quality support. Ideal applicants should have at least 1 year of relevant experience and strong communication skills. This position offers performance-based incentives and opportunities for career growth in a collaborative team environment.

Formación

• Minimum 1 year of experience as a Customer Service Representative in a B2C or B2B setting.
• Tech-savvy and familiar with cloud services.
• Proficient in word processing, spreadsheets, and online calendars.

Responsabilidades

• Manage inbound and outbound calls, emails, and instant messages.
• Resolve customer concerns efficiently while maintaining high satisfaction levels.
• Build sustainable relationships with customers through open communication.

Conocimientos

Strong English communication skills

Excellent phone and email skills

Solid organizational abilities

Proactive and detail-oriented

Herramientas

CRM tools

VoIP

word processing and spreadsheets

Descripción del empleo

Customer Service Representative (Latin America)

Posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Service Representative in Latin America.

The Customer Service Representative will be a key point of contact for customers, ensuring high‑quality support and seamless interactions. You will handle inquiries through multiple channels, resolve concerns efficiently, and build lasting relationships with clients. This role is ideal for a proactive communicator who thrives in a fast‑paced, remote environment and enjoys helping people succeed. You will collaborate with a supportive team, follow established procedures, and contribute to process improvements that enhance the overall customer experience.

Accountabilities

• Manage inbound and outbound calls, emails, and instant messages to address customer inquiries.
• Resolve customer concerns efficiently while maintaining high satisfaction levels.
• Build sustainable relationships with customers through open and interactive communication.
• Maintain accurate records of customer interactions, update accounts, and file necessary documentation.
• Follow established communication procedures, guidelines, and company policies.
• Proactively engage customers and go the extra mile to ensure a positive experience.
• Perform ad hoc tasks as required to support the team and overall operations.

Requirements

• Minimum 1 year of experience as a Customer Service Representative in a B2C or B2B setting.
• Strong English communication skills (written and verbal, at least B2 level).
• Excellent phone, email, and instant‑messaging skills.
• Solid organizational and time‑management abilities.
• Tech‑savvy and familiar with cloud services, CRM tools, VoIP, and online collaboration platforms.
• Proficiency with word processing, spreadsheets, and online calendars.
• Proactive, detail‑oriented, confident, and able to work independently.

Technical Requirements

• USB headset with noise cancellation and a working webcam.
• Computer with at least a 1.8 GHz processor and 4 GB RAM.
• Primary internet connection: at least 25 Mbps.
• Backup internet connection: at least 10 Mbps.

Benefits

• Performance‑based incentives.
• Paid training and career growth opportunities.
• Job security and stability.
• Inclusive and supportive team culture.
• Fully remote work with flexible schedules.
• Fun and collaborative work environment.
• Holiday and overtime pay.
• Upskilling and professional development opportunities.

Salary Package (per month)

• Entry Level (1–3 years experience): Up to $760.
• Intermediate Level (3–5 years experience): Up to $820.
• Expert Level (5+ years experience): Up to $980.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI‑driven job matching. When you apply, your profile undergoes an AI‑powered screening process designed to identify top candidates efficiently and fairly. Our AI evaluates your CV and LinkedIn profile thoroughly, analyzes your skills, experience, and achievements, compares them to the job’s core requirements, and calculates your match score. The three candidates with the highest match are automatically shortlisted. When necessary, a human team may perform an additional manual review to ensure no strong profile is overlooked. The process is transparent, skills‑based, and free of bias—focusing solely on your fit for the role. Once shortlisted, your profile is shared with the company, which handles the final decision and next steps, such as interviews or additional assessments.

Thank you for your interest!