Virtual Host Jobs

The Host Operations Manager will keep our trivia nights running smoothly by developing, scheduling, and supporting our host team. You’ll be the go‑to person for host training, communications, and performance coaching. You’ll stay connected with hosts day‑to‑day, help troubleshoot issues as they come up, and work proactively to anticipate schedule needs. You’ll also help strengthen our culture by organizing regular host get‑togethers for fun socializing, and team‑building.

Trivia Mafia employs over 200 people, but the majority work one host shift per week. They live in many different states!

• Support and manage regular host schedules, including sub coverage, training shifts, and internal movements.
• Coordinate the training of new hosts, ensuring consistent host quality across all of our trivia properties (Trivia Mafia Classic, Initials Game Live, and Private Events). Help us continue to develop our remote training programs.
• Work with payroll to set up new employees on the right foot, manage raise schedules, and answer host pay questions.
• Coach host performance through feedback, follow‑ups, and ongoing support.
• Communicate with hosts through our internal Host Slack, emails, calls, virtual meetings, and possibly a newsletter (updates, troubleshooting, reminders, support).
• Receive venue/client feedback and complaints related to host experience, helping resolve issues quickly and professionally.
• Organize regular host get‑togethers for socializing and team‑building.
• Work closely with the sales, recruiting, and leadership teams to maintain the high standards we expect from our hosts and to ensure our customers love working with us.

• You’re organized, responsive, calm under pressure, and handy with information systems.
• You have good communication skills, are facile in jumping between platforms (i.e. email to Slack to text to Airtable), and can keep track of a given situation/conversation across platforms.
• You’re comfortable coaching and giving feedback in a way that actually helps people improve – striking a balance between being supportive and holding high standards.
• You enjoy creating opportunities for people to connect with each other.

Strongly preferred:

• Experience scheduling staff in a recurring weekly environment (events, restaurants, hospitality, retail, education, etc.)
• Experience onboarding, training, and/or coaching teammates
• Reliable follow‑through and attention to detail

Nice to have:

• Familiarity with Trivia Mafia’s events and culture
• Experience working in or a degree in Human Resources

This is a 20-25 hour per week position, with room to grow into a full‑time position. Pay starts at $25/hour. This is a remote position.PTO offered from start date, accrues 1 hour per 28 hours worked; can be used at any time for any reason.

Trivia Mafia is a growing live trivia operation based in Minneapolis‑St. Paul, Minnesota, staffed by impassioned and creative trivia‑lovers and driven by a mission to create the world’s best trivia experiences. Founded in 2007 as a single weekly trivia night, Trivia Mafia has grown into a nationwide network of bar/brewery trivia nights, themed quizzes, trivia tournaments, private events, and online/virtual trivia experiences. We think there’s too much bad trivia in the world and we’re fixing to do something about it. We believe that everyone knows something, so we just have to ask more questions to find out what.

Trivia Mafia is the Midwest’s largest producer of live trivia events, and we continue to grow every day. We have big dreams, but at our core we’re still a small company. Our team is creative, hard‑working, independent, self‑motivated, and adaptable. We value strong opinions and elastic imaginations, and strive to create a workplace of respect, trust, support, curiosity, and good humor. We want Trivia Mafia to grow hand‑in‑hand with our team’s careers. Did we mention we’re small? The top brass are also getting their hands dirty in the day‑to‑day work.

• Good trivia isn’t trivial. We want to reimagine what a trivia company can be and can do in a weird and changing world, and we want to work with people who are as passionate as we are about spreading our love of knowledge, connection, and lifelong learning far and wide. If you would like to talk to anyone who works for us before applying, please let us know!