Host Account Manager (Fully Remote)

PadSplit; United States; Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

Unlimited PTO

Parental leave 12 weeks

Equity

Medical/dental/vision

401(k)

Life insurance

Remote-friendly

Job summary

PadSplit is seeking a Relationship Manager to oversee the end-to-end host relationship lifecycle, from activation to retention, with a focus on proactive guidance and issue resolution.

The role emphasizes empathy, mission alignment, and the ability to navigate complex situations while maintaining strong communication. The position offers remote flexibility and a comprehensive benefits package for eligible teammates.

Qualifications

• Relationship-first, data-driven problem solver with strong communication and platform fluency.
• Deeply aligned with mission and able to handle complex situations with empathy.

Responsibilities

• Own full host relationship from activation to retention, providing proactive guidance and resolving issues.
• Serve as primary contact for escalations and policy questions.

Skills

Relationship-driven

Data-driven

Strong communication

Platform fluency

Empathy

Job description

• Own full host relationship from activation to retention, providing proactive guidance and resolving issues.
• Serve as primary contact for escalations and policy questions.

Who We're Looking For:

• Relationship-first, data-driven problem solver with strong communication and platform fluency.
• Deeply aligned with mission and able to handle complex situations with empathy.
• Unlimited PTO, 12 weeks parental leave, equity, medical/dental/vision, 401(k).
• Competitive salary with bonus opportunity and life insurance.

PadSplit

PadSplit operates a marketplace for affordable housing, connecting hosts with renters. The company is mission-driven, prioritizing proactive host success and offering remote flexibility with benefits including equity and unlimited PTO.