Remote Hosting Client Success Lead

Carenetic Digital, LLC; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Generous PTO

Hardware provided

Job summary

Carenetic Digital, LLC is seeking a remote Hosting Client Success Manager to oversee hosting for multi-location healthcare groups nationwide. You will manage dozens of WordPress sites, coordinate launches, and lead migrations while ensuring uptime, security, and fast, reliable patient access.

This role offers flexible, work-from-home arrangements, close collaboration with cross-functional teams, and the opportunity to own client relationships from inception through post-launch support.

Qualifications

• Hands-on experience supporting and configuring WordPress hosting environments.
• Strong understanding of DNS, SSL, caching, SMTP, and core hosting concepts.
• Experience coordinating site launches, migrations, or infrastructure changes.
• Excellent client communication skills, including explaining technical concepts clearly.
• Ability to manage multiple concurrent workstreams and keep stakeholders aligned.
• Demonstrated accountability and ability to raise issues and drive solutions.
• Positive, solutions-oriented attitude under pressure.

Responsibilities

• Serve as the primary point of contact for hosting-related client needs.
• Evaluate and route hosting requests to the appropriate teams.
• Own coordination and client success for site launches and migrations.
• Manage large-scale migration initiatives across dozens or hundreds of sites.
• Execute platform-level hosting tasks: DNS configuration, redirects, SSL, caching.
• Explain hosting concepts in client-friendly terms.
• Respond to hosting incidents with timely, accurate updates.
• Act as Project Manager for hosting initiatives and track milestones.
• Identify opportunities to improve hosting workflows and delivery quality.
• Verify deliverables meet client expectations and perform post-launch checks.

Skills

WordPress hosting

DNS configuration

SSL setup

Client communication

Project coordination

Organizational skills

Cross-team coordination

Tools

Asana

HelpScout

Google Workspace

Slack

ManageWP

Job description

Carenetic Digital, LLC is seeking a remote Hosting Client Success Manager to oversee hosting for multi-location healthcare groups nationwide. You will manage dozens of WordPress sites, coordinate launches, and lead migrations while ensuring uptime, security, and fast, reliable patient access.

This role offers flexible, work-from-home arrangements, close collaboration with cross-functional teams, and the opportunity to own client relationships from inception through post-launch support.