Remote Host Success Account Manager

PadSplit, Inc; United States; Remote; USD 70,000 - 120,000; Full time

Benefits offered by this job

Fully remote position

Equity incentive plan

Company-wide bonus opportunity

National medical, dental, and vision

401(k) plan

Unlimited PTO

Job summary

PadSplit, Inc. is seeking a Host Account Manager to own a dedicated portfolio of hosts, serving as the primary contact for support, policy guidance, and portfolio strategy. You will act as a trusted advisor, balancing proactive management with policy fluency and empathy to optimize outcomes for hosts and members.

You’ll lead with data, spot early issues in dashboards, and escalate when needed. This is a fully remote, full-time position aligned to PadSplit’s mission in affordable housing.

Qualifications

• 3+ years of account management, customer success, or high-touch client relationship experience.

Responsibilities

• Own and manage a dedicated portfolio of PadSplit hosts, serving as their primary named point of contact for support ticket escalation and resolution, policy adherence and understanding, and overall portfolio direction.
• Provide the right information at the right time, becoming a partner and strategic advisor of PadSplit.
• Build proactive, trust-based relationships that reduce churn and increase host lifetime value.
• Conduct regular performance check-ins, including structured reviews aligned to host goals and PadSplit benchmarks.
• Drive host accountability on key metrics including occupancy, bookability flags, rejection rates, move-in ratings, and member retention.
• Partner with hosts on portfolio growth, including conversations about adding new properties and expanding their PadSplit footprint.
• Serve as the host’s internal advocate, surfacing feedback and trends to product, operations, and leadership.

Skills

Account management

Customer success

High-touch relationships

Data-driven communication

Proactive portfolio management

Policy fluency

Strong communication

Organization and follow-through

Growth mindset

Job description

PadSplit, Inc. is seeking a Host Account Manager to own a dedicated portfolio of hosts, serving as the primary contact for support, policy guidance, and portfolio strategy. You will act as a trusted advisor, balancing proactive management with policy fluency and empathy to optimize outcomes for hosts and members.

You’ll lead with data, spot early issues in dashboards, and escalate when needed. This is a fully remote, full-time position aligned to PadSplit’s mission in affordable housing.