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Torsap Thai Kitchen; Webb City (MO); Remote; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid training

Bonuses

Flexible scheduling

Remote work

Job summary

Torsap Thai Kitchen is seeking an Online Chat Representative to join the support team. You will engage customers through live chat, provide product information, and resolve inquiries from a remote location.

Excellent written communication and fast typing are key as you help with orders and troubleshooting. The role offers fully remote work with flexible hours, and opportunities suitable for students, entry-level applicants, or career changers.

Qualifications

• Strong written communication and grammar
• Fast and accurate typing ability
• Good problem-solving and multitasking skills
• Basic computer and internet navigation skills
• Calm and professional under pressure
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team

Responsibilities

• Respond to customer inquiries via live chat promptly and professionally
• Provide accurate information about products, services, and policies
• Help customers with questions, orders, and basic troubleshooting
• Document chat conversations and customer details accurately
• Escalate complex issues to the appropriate department
• Maintain a friendly, professional tone in all interactions
• Meet response time, quality, and performance standards

Skills

Written communication

Typing speed

Problem solving

Computer basics

Attention to detail

Independence

Team collaboration

Job description

We are looking for a motivated and customer-focused Online Chat Representative to join our support team. In this role, you will communicate with customers through online chat platforms, providing timely assistance, resolving inquiries, and ensuring an excellent customer experience. This is an ideal opportunity for individuals who have strong written communication skills and enjoy helping others in a flexible, remote work environment.

Key Responsibilities

• Respond to customer inquiries promptly and professionally via live chat
• Provide accurate information about products, services, and company policies
• Assist customers with questions, orders, and basic troubleshooting
• Maintain a friendly, professional tone in all customer interactions
• Escalate complex or unresolved issues to the appropriate department
• Accurately document chat conversations and customer details
• Meet response time, quality, and performance standards

Required Skills

• Excellent written communication and grammar skills
• Fast and accurate typing ability
• Strong problem-solving and multitasking skills
• Basic computer and internet navigation skills
• Ability to remain calm and professional under pressure
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Previous chat or customer service experience is an advantage but not required

Work Schedule & Environment

• Fully remote / work-from-home position
• Flexible working hours
• Full-time, part-time, and internship opportunities available

Benefits

• Competitive hourly pay
• Paid training and onboarding
• Performance-based bonuses and incentives
• Flexible scheduling to support work-life balance
• Supportive and collaborative team environment
• Opportunities for career growth and advancement
• Ideal for students, entry-level applicants, and career changers